This evening I am at a talk by Henry Jenkins, notes will be tied up but here’s the raw form live from my iPad:

David Gauntlett is introducing us to Henry Jenkins, Professor at University of Southern California, prior to that he was at MIT and he is in the middle of a European tour around his new book Spreadable Media which he will be talking about today…

So I’m in this sange place where my book is in the publishing process and won’t be out for months. As a blogger I’m used to being able to post stuff up right away and I always fear my books will be out of date by the time they are published.
My last book, Convergence culture, came out about 6 years ago. Since then… Second Life arose, kind of declined again. Niche media and audiences, the long tail became more prominent. Social media has grown hugely, become prominent, YouTube and Hulu have appeared since, into Twitter. Web 2.0 was still being thought about by Tim O’Reilly and others. People ask me if by convergence culture I mean web 2.0 and I say no, we’ll come to that later.
Spreadable media is about looking at consumption. We wrote a white paper called “If it doesn’t spread it’s dead” [part one can be read here]. Joshua Green and sam grew and I transformer that white paper into the book that will be out in the autumn. We also talked to ex students, businesses, contacts. Much of this will be made available freely. And we hope the book is a provocations, the beginning of a discussion of where social media is taking us. And this Turks abOut that discussion. And my tour started early enough to coincide with occur wall street… People were there as zombies, as games as thrones characters.. The occupy sesame street protestors, super hero protestors. Protestors adopted and remixed popular culture, this stuff spread and snared across the web in the way occupy wanted to do.. It met the goal of provoking debate, discussing equality of opportunity. How it engaged a variety of populations and what they talked and thught about inequality in America.
This character is pepper spray cop. This could have been a small local image and stor bt the remixing of images we’re circulated, making t a memorable issue and widely distributed.
At the heart of Spreadable Media is about distribution, grass roots communities as the heart of how material spreads. Corporations routnelytme releases of media – doctor who or Sherlock taking moths to reach the us for instance. But, let’s bracket piracy off for a moment, and think about how else those media artefacts circulate. This book is about hybrid circulation- producers and others sharing and distributing.
I don’t use the word viral, it suggests a lack of agency. See Neal Stephenson‘s quote and theory on viral media in a nutshell. It lets those in control think that they have this killer virus and t.hat this stuff will just spread. Let’s of baggage removing agency here. We call it spreadable media… We don’t care if you think that sounds like peanut butter… We think it works as an alternative to stickiness and a deliberate contrast to “viral”. The generative aspects of circulation is what we are interested in. A social and cultural model of how information circulates on the internet.
Kony 2012 is a video created by a group called Invisible Children. We had been study them for about eight years. One of their videos went viral, was spread widely much more than they expected. They ask us to spread the message… But in 4 days it got 70 million views. The biggest US tv shows get 40 million viewers.  It reached more eyeballs more quickly than anything on US TV or in US theatres. They expected to get around half a million viewers. The result of that many views was tragedy, one of the filmmakers had a nervous breakdown. They had been making these for years and had a reasonable idea of spreadability but this film totally exceeded these.
SocialFlow looked at words in Tweets that spread the video… They targeted celebrities and you that here. We have cities like Dayton Ohio… Not the big cities for these things usually but where groups were active. A wordless of those tweets we see words like Love Life bt also multiple constituencies come in – schools and colleges vs church groups.
The whole critique of activism/slacktivism is watch a thirty minute video on the internet become a social activist. But in this case there were already students here who were already protesting, it didn’t emerge from nowhere.
Georgetown University looked at social activism. Those who frequently engaged in pro optional social activity are likely to take further action on behalf of their cause. There is some sort of political effects,the networks are shaping she media landscape bt by reporting This spreadable media they have a big impact and spreadable media is increasingly having an impact independently.
Depending on which numbers [of various stats shown on screen] believe we are seeing a pattern of engaged in promotion and acts of circulation of news and information. We get more and more of our news that way and we need to think about how that shapes our worlds.
Cory Doctorow says that part of the reason we have current copyright laws is that we are mammals, we reproduce only a few times… We need to think more like dandelions, spreading things widely, some will succeed, some will fail. An author or a media maker needs to think more like a dandelion and trust people to find media and circulate our work. Doctorow puts that into action in his own work… He thinks as an author that he is at much more risk of obscurity than bankruptcy. And he shares all of his books under Creative Commons licenses and has reached the best seller lists. People know who he is, they know his work, they are happy to pay for their copy.
E.P. Thompson talks about ongoing social and moral systems and he talks about the centrality of trust and the threat of instability and of changes in economic models. We see messages that “piracy kills music” but people say no, “sharing is caring”. We are at a time where we will see lots of to and fro. Sharing is the core factor in social media – how does that connect to traditional economic models and cultures, right now one side is frightened of free content, the other is frightened of free labour (Facebook using our data say).
My issue with free labour is that circulation is part of a gift economy. If you had a hot date and someone left you a £100 note you would feel pretty weird and bad about that! You cant just insert cash into this type of equation.
The framing of an action is crucial here, it changes the nature of the action and she social signifiers. I buy a bottle of wine, take it home and remove the label I’ve changed that commodity into a gift. And giving t to a friend if that friend told me off for paying to little he’d be a bit of an ass. There is social value here, gift value, it’s a complex set of meanings we attach a sharing action. We can connect this to other work on gift culture, we refer to Lewis Hyde in the book.
Sharing can lead to warm feelings, can justify the act of sharing. See this LOLCAT that will look like John Lennon to over forty year olds, Harry Potter to those below. This is cultural studies 101. People have their own cultural frames. You are not servicing the advertiser you are instead using the ad for your own conversations.
Joshua Green put a diagram together of the evolution of the LOLcats, someone has put together something great on this talk around lolcats etc.
Anime is a really an interesting example here. Mimi Ito talks about the growth of anime. The fan culture generates value and builds the market through the circulation of illegal copies through fans, piracy builds the market. Then companies step in and engage… This happens more and more.
Religion is also invested in sharing here.they have a mission to spread the word – if someone steals a bible is that theft or is that spreading gods work? Their models give us something interesting to hind about in terms f spreadable media
Independent artists and filmmakeers can connect to audiences without engaging with gatekeepers,through various crowd sourcing ventures. Shines like kickstarter which funds things through very interested communities. Lost zombies is a similar idea, a crowd participation project. DVD the third stage here is brave new films activist collection – they gather fans who commit to see a film as a way to get a theatre screening. This changes circulation, creates stronger bonds between audiences and creators. It works. Enter for some than others. Those making low budget, zombie, sic if films flourish, as these a
Have established fan base. Those fr minority communities, African American audiences, Asian american audiences, LGBT audiences, they are u deserved and kee. To see media abut the, but those missed out are innovative esoteric filmmakeers.
Now going back to web 2.0. This is a business model. Participatory couture is different but they are two sides of the same coin here. Web 2.0 companies have friction and tension with their communities and users. We want participatory culture, we shouldn’t try and adopt the web 2.0 label. Web 2.0 began in 2005 but social networks many many years before this, before the web. We had kids making a form of zines protesting slavery etc. because its hard to set type they used abbreviations… Including LOL, the practice and logic does connec up. The a auteur radio fan communities. The early sic if communities. Undergrad news in the nineteen sixties, new media in the nineties. Allow these are stugges to control and shape the nature of our culture of our consumption. This relates to commercial companies by tus a struggle.
Brecht critiques radio for being one directional and advocates participatory culture. Youll note that I talk about More participatory culture Rather tha participatory culture. We have people who are nt taking part, there are more people who need to participate.
Hans Magnus enzenberger in 1970 talks about copnstituants of ratification culture. My mentor john fiske’s last book understanding popular culture says that new tools create new challenges, it doesnt guarantee any so  outcome, good r bad. Participatory culture is worth fighting for but we have to mansTain a distinction from web 2.0
Looking at political use of a participatory culture. Here we have palemtian protestors… They regulary do protests, film them and sharing… Fr instance they painted the selves blue a la avatar and filmed his. Yo can view this critically or positively. This group harnessed popular culture for triggering debate and I choose to see it this way, but you could see this as a negative
Trend. Although there are long histories of dressing as other cultures in protest so that does
Superman comes ut: “I am superman – and I am undocumented”. There was huge debate about this, complaint about changing supermans values. But his story is of passing, f secretidentity… superman is a great playful way of evoking protest.
This is the Harry potter alliance… They look at what is evil in our time, how do we change the world. This is a decentralised network of crisis on all sorts ftopics. Ad they are now moving on fromharry potter, they launched a campaign around the launch of the hunger games. Asking fr do Atkins o Sco hunger. They received a cease and desist  letter from studios, they published it online and the press coverage per press release meant the film company backed down, lions gate films approached them and asked what they could do…
So with that I shall stop…
DG: we think of ourselves as thoughtful critiques of these things. There is a new book by Natalie fe town and colleagues called misunderstanding the internet which does just that.. They skewer twitter as being only consumed by middle class’s… But so are academic books and endpapers… So… What are responses to critiques who see you as a technological determinists
HJ: wel. I was at MIT for 20 years, I know technological determinism wheni see it. You have to startwth social and cultural contex John has a quite that everyone in the middle ages had a larynx but tall were allowed o speak. I want to think abut education, resources, cultural empowerment. In the us about 95% of youth have technology access but far fewer feel able to use this in meaningful way. I am pro learning here.
DG: we had a debate on your Blau about how much of this is remix and fan culture, not original creation
HJ: one of your colleagues was criticising the lack of original creatin work compared to most peoples activities. But spreadingu can be a creative act. The most rapidly growing spreadable content is amateur mati
Email.the spreading is meaningful, nt justnriginal content creation. The idea of voting with your feetisnt meaningful if you don’t pick what’s on the table but increasingly we are curating from a vast array of media of all types. People are watching the world through the eyes o people who now they can participate, who know the can when they nt to. We need to get rid of structural barriers to participation. To provide support for those who are not yet waiting to participate.
Q1) can I go bac to the idea f viral vs spreadable. You said that you don’t l,e viral as it lacks agency. But is agency not ore subtle tha that. Can it nt be Interrogated more.
a1) absolute,y but starting with the idea that there is no value of agency, a model like viral is the wrong way to go. Richard Dawkins idea of a meme is a productive term – I’ve been persuaded by communities like 4chan. We must stifle the idea of increased democracy.
Q2) I’ve seen stats that professional content on YouTube has vastly I creased and bloggers are being encouraged
A2)  talked about the withering of mass media but it’s not going to happen… It will not be the only media. In the us YouTube has made more Asian stars by far than traditional media. You nan read that several ways but I don’t this circulation will dispose distribution but will sit side by side. We need both very often, but the bottom holding the top to account.
Q3) I wanted to g back to the Facebook quote on sharks brands. I was wondering about the tre d for sort of social commerce – commercial I ce gives to share things.
A3) this is a thing people are calling AstroTurf, a fake grassroots system. But it’s interesting top me that rands that have the money to advertise are desperate to pretend we have bottom up power… I think this is a transitory a trend… In many cases this stuff is exposed, but it really shows the shift in power. Grassroots is powerful enough to meant to fake it.
Q4) I have a question about methodology in exploring ways in which participation takes place?
A4) this book isn’t about theory and methodology, it has a Gow to trigger discussion. I tend to discuss methodology a bit separately. I use social media mapping and visualisation here as Kony 2012 this works well and backup our own research work. But we are currently doing 50 interviews with community participants, pretty much ethnographic approach. Book just out on net organs is about a pretty large eth Gorky dog web communities. These are the kind of toos that I find helpful. Yo really want to combine qualitative and quantitative approaches. Looking at meaning and social implication s aof acts of sharing.
DG: with pepperspray cop we have a creative clash of great seriousness with silly funny playful materials…
HJ: i think pepperspray cop is the community equipment of the editorial cartoon, a way to make something satirical and me oracle, sometimes you laugh at black humour, sometimes informed by actual issue. Jason ? Has the notion of drillable to complement spreadable media as an idea.the Palestinian a avatar protestors had loads of information on their website to drill into. One of the issues for invisible children was that they had taken down a lou  of content on the website ready for the new campaign so there was very little to contextualise the video. That need for drillable context is something I tell activist groups to think about.
Q5) how do hosed these changes and leanings culture?
A5) well I have another book coming out called reading and participative culture and have worked with the. Arthur foundation for years and have a white paper I’ve writte. Further open participatory learning. E are designing a digital toolkit for teachers to share successful learning motors via social media. W are dong a lot on that space right now. Making learning relevant to Lear era, bringing what is outside othe schoo, into the classrooms to allow p
Collaborative learning. In my country schools tend to block participatory media and that kaes it impossible for students t engage in those sorts of environments. This is usually justified as protection for children, but I what wa does blocking access he them. Sure.y better to support and improve digital literacy. My colleagues says most young people lackan Nile me for. Blocking social media leaves stude ts more ilnerabe than before not less. S we bring participatory Media into the classroom we connect students to the world around them.
So… Some chapters will be coming to the website in November as the book comes out.

Today I am at the Designing for community-powered digital transformations workshop at Tate Britain, London. I am live blogging but there is no wifi so this could be a bit glitchy as I’m working with a 3G dongle.

David Gauntlett

I’m running this network, an AHRC funded digital transformations network that we are running. This is the third out of four events we are running. Associated with today we have a talk by Henry Jenkins this evening.

Wifi – sorry, there is none and that is a bit embaressing. Sorry about that. Will be coming to Tate Britain soon though.

This morning it’s a bit more cultural sector, this afternoon is more university related. Jen Bailey will not unfortunately be able to speak today due to family illness so we’ve rejigged the schedule a bit.

Speakers include:

John Stack, Head of Tate Online - a brief history of online participation on Tate Online

The Tate Britain, Modern and St Ives holds the nations collection of British, modern and contermporary art. The key part of our mission statenet is that our role is to increase the public’s knowledge, understanding and appreciation of British art rom the 16th century to the present day…

Historically that’s mainly been through exhibitions but increasingly thats online. Those exhibitions tend to be rather monolithic with one voice and a role as broadcaster. But we are moving to something much more open, representing many voices and engaging ar more in dialogue. We want the museum to be a place for dialogue and debate with many voices both within and outside the museum.

All of our 70,000 art works are digitised. The site gets about 1.1 – 1.9 million a month (depending on big blockbuster exhibitions, holidays etc). This makes it the UKs number two arts website. The number one is the Arts pages of the Guardian newspaper website. And we have won 3 Webby awads, 2 baftas, 3 museums and the web: best of the web, 1 BIMA etc.

So the website is really on a journey from Brocure to Channel to Platform. The site launched around 1998. Around 2003/4 ish we were becoming that idea of Channel – really thinking of thoe online visitors as an audience and the gallery being our big space but online being a discrete channel with original content like films, papers, etc. And our website redesign moved us to being a space where things happen, where audiences and engaged and involved in our activities.

If we look at that first website the navigation is basic, and very much about the physical space, the copyright notices, online samples to physical content, even a site guide. Looking at 2006 you start seeing channel content emerging – collection at the tipm, research is appearing online and our scholarly journal, online courses and interactive learning resources, young tate – special site for young people also Tate kids area, you can start to see all these resources begin to emerge. But these are still items we produce for you to consume. Moving onto the beginning of 2012 we can see the rejig before we launched it – it’s an updated version of the 2006 model.

In general in Tate we are starting to hear a lot of use of “engagement”, “participation” and “interactive”. But who does that? One of the challenges is that everyone does… from Marketing, communications, learning, curatorial, research, huiman resources, national programmes… etc. It’s not just posters and advertising anymore. It’s social media now, things that are viral, things that are engaging to people and encourages sharing with peers. And how do we get key messages about Tate out into the world. The learning department are moving from captions on walls and talks in the gallery towards active activities that facilitate learning. Curators, especially younger/newer curators are really interested in blogging, in social media, and in use of these tools by artists as well as for communications. Our research team are interested in research projects being blogged, being open throughout. The Human resources team want more ongoing dialogue, ways to find those people who may want to work here, to have those people engaged and aware of opportinities. And our national programmes, work with partner organisations are very much about social media about community engagement etc. So all of these people are starting to look like each other a lot more and use these key terms. So on the one hand we have to facilitate that and do that coherantly.

So our currect website is better than the old one… One of the key things to point out is that the lead thing on the home page (btw only about 7% of visits start/go there but everyone obsesses about home pages) is not our current exhibits but is about a core piece from our permanent collection and an interpretative text authored in a personal way and with comments enabled.

So what I’m going to do is romp you through the last 4 or 5 years of interactive projects at the Tate and we’ll maybe send David the links and get them up on the blog.

Tate Britain ran an exhibition of modern photography called How We Are Now – we are not known for our photography collections, something people associated much  more with the V&A. There was a desire to put that message across of the Tate as a place to engage with photography. We were asked for a web mechanic for uploading and sharing images. We decided not to build but contacted Flickr. We let people upload around 4 pictures each and had thousands in. And we showed these on screens in a sort of virtual gallery that contributed to the narrative of the show. It was a big success.

We then, after an exhibition at Tate Modern looking at street photography, did something similar and then had artists curate 100 photographs which we then used the print on demand service blub to create a sort of “alternative catalogue” (though not allowed to call it that) and sent that out to the 100 people that had contributed.

We also did a project with Threadless. We had an exhibition called Pop Life at Tate Modernn. We asked young people to design a T shirt inpired by the exhibition. We used Threadless as the platform for that and then a curator selected the winner and the t-shirt was sold in the exhibition shop.

We had an exhibition on the Vorticists and we did a project with Creative Review. We asked designer to give their take on the Voriticist magazine Blast. We did that with Tumblr. Again the curators selected a numbe rof images fo ra limited edition posters and gave them away at one off events. Again we used an existing site and community of that site and our own community… and a physical manifestation back into the world.

A few years ago there was this turbine exhibit – a post apocolyptic world in 2058. We asked the public to submit a short story inspired by the theme or the exhibit. We posted these on a sort of blog. With image projects we’d get thousands but here we had 99 contributions. Again we had curators pick 6 of these and you could download these as an audio book narrated by Christopher Eccleston.

Ai Wei Wei created a piece for the turbine hall at Tate Modern and he’s very active on social media. Under the stairs in the gallery we had an interactive space where Ai Wei Wei would pose a question and you could respond and engage with them or ask him a question – and he would send video responses (we sent him a laptop and webcam). When the health and safety concerns about walking on the exhibit arose that became the key topic. And then three quarters of the way through he was arrested. In total we had about 25000 video recordings and a website where you can view these, look for responses etc.

This is our Tate Kids website – our award winning site for children. Children can create a profile on there, they can upload images of their work and display it. It has, for obvious reasons, got only limited community/social media functionality but it means we display and engage with others art ere.

Tate Collectives is a site targeted at young people for challenges, image competitions etc. to engage with these audiences

 

Turbinegeneration is a mainly closed space for school communities working together – much of what happens with this space is behind the scenes.

 

Hello Cube – part of the yarrow Tohama exhibition. There are boxes you can put your hand inside it if you are there. But if not there in person you can tweet it, give it instructions. It responds to your instructions and takes a photograph and tweets it back. It’s a kind of artwork interactive thing in the gallery.

 

We are increasingly active on Facebook, Twitter and YouTube. Much of this had been led by the web team. We actually have @tate only because of the enthusiasm of one of our staff members early on which is great. We get feedback and reviews via social media, we ask people to do this. On Twitter we started, one friday, the hashtag “#artweekend”. We contacted galleries we were working with on touring programmes and asked them to recommend things to do… and lots of others joined in as well.

 

A more fun thing we do is “#artfilmtitle” – puns on film titles with artist names.

 

Returning to our main website we have rebuilt it from scratch to really enable interaction, comments, etc. We now have weekly debates on a Thursday – may or may not be directly relate to Tate. And we push those out through social media. Increasingly we are also trying to use things like blogging to get those who hold the knowledge to share it. I can update the website but people really want to hear from the curators, they really know the subjects. We try to get them to write about commissions, new acquisitions, etc. The marketing department like it and we like it as it helps us take the website to that platform place.

 

The Great British Art Debate – this is a project with 6 other museums and is about touring material and it aggregates activity on a blog, YouTube, Flickr etc. It’s a hub to those various spaces and discussions.

 

BMW Tate Live: Performance Room – This is a space online dedicated to performances. An artist comes in and it is livestreamed through YouTube and commentary is received back. Some artists are nervous about this, some are actively enthused.

 

Art Maps is a project about taking art out into the world. It’s shifted to being more about user generated content, phones etc…

 

So, what have we learned?

  • Keep it simple – you need to be able to communicate in a single tweet
  • Go to where the audiences are – this is why we use social media
  • Give a good incentive – at various points in the Flickr project we’ve had comments that say that “this is a cynical way to get more content” – we don’t need more content but we do want to engage
  • Set a timeframe – this is really important, increasingly in the web department. One of the ambitions we have is to get far more engagement around the Tate archive and how we’ll scale up to do that is one of the challenges for us
  • Allow time for community engagement and moderation
  • Have fun!

 

And some questions

  • Are you impacting on the brand? Yes, and you need to be fine with that. Our brand proposition used to be “look again, think again” it’s now “look again, think again, join in”.
  • When we have all that contributed content online where does the authority of the museum sit now? What if you get contradictory comments? These challenges are coming to us…
  • Who in the organisation is undertaking this work? Web team? The whole organisation?
  • How can activity initiated from multiple departments be joined up and transformed into a coherant user experience?

 

Q&A

Q1) How do you evaluate these campaigns? Is there a way to measure the return on investment?

A1) Good question. Historically it was measured in visits, dwell time – these were the metrics. These still count but engagement and interaction is much harder, much more qualitative. 500 comments saying “yes cool” vs 3 scholarly comments aren’t really best measured by number. We’ve taken the stance that we will do these things. We are not really asked to justify this work. But there was an Action Research project by Culture 24 called “Lets Get Real” looked at measuring engagement around these kinds of activity – a kind of suite of metrics that need interpretation as well as qualitative surveys.

 

Q2) Curators selecting the short list of items vs public curation?

A2) One of our projects on Flickr, there was a discussion on the boards saying that these pictures selected by the curators were “boring” pictures. And there was a whole thread of people sharing their own favourites. It wasn’t a philosophical thing but we saw this as a project not a contest so there isn’t a sense that one is more valued rather than less valued.

Q3) I am interested in your collaboration space here and how you encourage that….

A3) One of the things we have talked about but haven’t properly done is about more group activities and the possibilities of online group activities. And functionality needed for people to form their own groups.

Q3) And the issue of how long you keep that up…

A3) Of course one of the key issues for us in our space is around copyright

 

Jake Berger, Programme Manager at The Space, BBC – The Space: A Creative Adventure

This is a new joint project from the BBC and the Arts Council and I have a quote here that nicely sums up what it’s about. Art on TV.Documentary can be like a guided tour rather than an experience of that art so this is an attempt to address that.

Our gaols are to build digital capacity in the arts, to support digital creativity and experimentation, to connecti arts organitions and others together, to create a lasting legacy. We had a challenge as we began this project 9 months ago and built it in 6 months… but what were we going to build? We wanted something to offer navigatiuon that provides easy access to the content both when the system is relatively emopty and as it expands to offer manu hundreds of items. We wanted it to be simple but collect lots of data that could enable more complex navigation. We wanted to keep the design simple – we wanted the content to be more exciting than the box!

We chose one brilliant UX designer and one brilliant graphic designer and asked them to “do all the things you’ve alwauys wanted to do but we;re never allowed by your clients” – so we had Vibeke Hansen and Caroline Smith working on this. We wanted to create a system that brings artists to audience and brings art to all sorts of screens and devices – managed and maintained at minimal ongoing cost. We wanted this to have information about the meduaa entered directly by organisations themselves into a custom web tenmplate – so they have the control directly.

So we have thesopace.org. This is globally available, free, big names and emerging companies, visual arts, music, theatre, dance, festivals, poery and literature. There is and will be new material throughout the service. It’s lightly curated and moderated. And we have live output from major arts events. And there is video on demand, audio, images, text, games, etc.

The current site changes 7 times a day and that content is growing and growing. And you can access the site on your phone, on your web TV, tablets, smartphones, etc. and an app for Freeview HD 117. And we have various projects such as the John Peel room which you can go online and explore. And the Listening Machine – a realtime stream of 5oo twitter accounts build by Goldsmiths University with the sound created based on sentiment, subject, etc. The samples were played by members of the British Symphonia. This will be available until October so producing a 5 and a half month long piece of music…

We are also putting up High Definition filmings of the Globe to Globe season of 37 plays in 37 days. We have content from the Tate, from the BFI. We have a Beginnings series on the first films of various directors for instance. We have Will Self thinking about reinventing the literary essay. We have some Tate Shorts to view.

We have 2 developers, one systems engineer and 2 designers but at various times we have said no to others at the BBC because of how we want The Space to work.

We will be available across four digital media playforms – computers, smartphones, tablets and smart TVs. We will also be on the community channel. We are also using social media tracking and promotion technologies and personalisation and recommendation features to refine the homepage to your interests without you having to register.

So the technology principles here are that the Space builds nad extends the capabilities of the internet – not just the web. It is build around iopen technologies and designed to work seamlessly on as many devices and browser as possible (HTML5, javascript, CSS). There is no app, only web apps – the thing with apps is you need a new one for every phone. We have a website with app like functionality which is harder to do up front but easier to maintain. We take the data, it goes into our content management system – a hacked version of WordPress – and we put content into a transcoding process to make video work for multiople devices. And we are using pay as you go cloud services for storage, hosting and delivery. We don’t use existing BBC technology or infrastructure.

At the end of the experiment we wat to hand thespace.org to ACE. Open source the technology to create a “broadcaster in a box” that can be used and build upon by a wider world. And that code will be shared under Share-Alike so any improvements are shared with the world.

In theory so long as the CMS is extensible we shouldn’t have too uch trouble storing all of the required metadate and content. It’s portable across different cloud providers, it’s sharable.

We went live 2 weeks ago. We have a small back office system. And we think we’re working quite well with the contributor organisations and we have had some nice comments and good numbers of views (over 300k views in 2 weeks).

There are grant funded commussions that are at the heart of TheSpace. We had 743 expressions of interest in these grants. 116 invited to apply. And some increadible things were suggested. 53 got grant funded commission s and a handful of direct commission. These include 37 Shakespeare plays in 37 different languages, Stocukhausens Helicopter Quartet, Revirth of BBC Radiophonic Wrokshiop, D gaming environment, 2 lost Hitchcock films from BFI… all are listed on the website.

So, evaluation? Well constant evaluation is integral and essential to this project. We are using a BBC and Arts Council frameworks to assess Quality, Reach ad Value for Money.

 

Q&A

Q1) It’s a very nice project and you seem to be doing all the right things… But it’s still a broadcast model around a data keeper

A1) Editorially the Arts Council are in control. The production and delivery method is fairly broadcast-like but they send it to us via Dropbox.

Q1) Yes but the creative input and interchange with the audience?

A1) Yes, that’s a very good point. We haven’t got social embedded onto the site. The reason is that for reasons up to this point is that the BBC is very cautious about personal data and has very strong position on content moderation. We couldn’t have built the infrastructure using cloud services and maintained that integrity. And we couldn’t afford to moderate the social. So each item can be posted out to social spaces but comments come back through the individual arts organisations and if they want to push back to us they can. It’s purely pragmatic reasons. Everyone knows that this is a missing element but that’s where we find this.

Q2) YOu are bringing artists to audiences but what are audiences bringing to artists. And what audiences do you want to reach out to?

A2) The social bit is currently missing but it’s only 2 weeks. We have until November. But there is all sorts of content there. We do not mean to ape television. We want it bigger, more open, more dialogue. We are only 2 weeks in. But we don’t want to mimic Sky Arts of BBC Four. We want to open out in every way. Television is very expensive editorially. Art in its many forms isn’t neccassarily something 2 million people want to watch. That’s the creative opportunity here – to reach out to those who are going to be interested.

Comment  from David Gauntlett – we did invite The Space partly because this is a sort of midway between a totally open model and a broadcast model. It’s doing something different.

Q3) You rushed over the evaluation slide, could you say a bit more

A3) There will be a conference in November and the evaluation will be taking place around that. And I know the Arts Council is keen to share as much of this experience as possible.

And now… the breakout groups…

So, we have reunited for reporting back.

The User Participation discussion decided to compare theSpace vs the Tate. We felt theSpace is quite like iPlayer or Flipboard. Not really a user participation model. And then we talked about the potential for the Tate. We also talked about the British Library crowdsourcing soundsscapes from the UK – similar model to some of the Tate’s projects.

And we talked about  RunCoCo – a model for participative curation. And about co-curation potential, resistance. We heard about the National Maritime Museum Flickr Commons space. And finally we looked at crowdsourced content that gains a bigger audience – a project in Manchester was discussed. And we wondered is participation online enough or does there need to be something more that shows there is a bigger audience for that work.

The Designing a Multiplatform Community for Online Participation group [the one I was in] really fell into two areas. The idea of the branded community, the organisation reaching out into different types of  community and platforms. And the self-regulated community with perhaps more risks, artist led projects, fan projects etc. We had quite a lot of examples of how this had happened in practice.

The Governance group talked about theSpace model, that this is like a stage. And we talked about the audience exploring, discovering things and constructing community. Shift to focus on process rather than product. We also identified a tension between ownership and copyright. How do you give things – content, discussions etc. back to the community? How do you define that community? There is a lot of fear of what is and is not allowed. Risk taking is a particular issue for bigger organisations. International, legal and copyright frameworks are all important here. I think we scratched the service here perhaps. We did talk about trust, moderation, how you manage user contributions, quality, etc.

And a break for lunch… and we’re back…

Martin Rieser, Professor of Digital Creativity, De Montfort University – Mobile Communal Creativity

Spatialised technologies. We now have this amazing ability to map information to the physical world. It’s about social interaction with a specific place and connects to memory and rehearsal.  And we are starting to see these as augmented technologies. This idea that life if augmented. And a quick plug here for The Mobile Audience which is a book looking at the changes since the mid 90s.

First of all we need to talk about the subjectivity of mapping and why we need to beware of spatial data. We can look at colonial bias. Or we can look at population mapping or time mapping (why Stranrare is not a great place to be in terms of time). And scaling Google Maps shows us how inexact they are. And we are also inexact creatures – if you look at a map of the senses/sensitivity of the human nervous system for instance.

We have done a varierty of projects here. The Riverreins project gathered local history and we used Layar to do this and also used QR codes for all locations. And we posted stickers of QR codes on the buildings to which we had connected stories – provided as voice overs and videos. And we wanted to get the community to upload their own materials to add to this.

We also did a project, Codes of Disobediance, in Athens where we looked at street graffitti,. We went out into the community and asked a number of questions to people there. We again used stickers related to place. And you could walk down the street and get popular voices talking about living in the crisis etc. It is online (though all in Greek of course). And a lovely example here was a poster made by kids that we were able to put a QR code. We also put a sticker up at the space where a young man was killed by the police and which has become a kind of shrine.

Greenview. This project is about green energy. It’s difficult as it’s a concept, it’s not a visible thing… We did a Widget project for your computer showing energy use. But we wanted to do something more interesting. We created a cartoon ecosystem – visualising CO2 on a street, we had an energy changing week. We know this doesn’t change behaviour but that infrastructure is useful. And we were then inspired by Tamagotchi. We created a little animated city where you can take ownership of energy use. We are trying to roll this out to Leicester schools now.

This project and others can be found at: http://www.pervasive.org.uk – Pervasive media site

Crowdsourced cycling routes of Leicester. You could record your routes, your thoughts on the best ones, and we are now completing a second phase on this project where other content can be contributed. And very much using the Sustans model of creative cycle routes. We also worked with commissioned images projected onto large buildings in the city.

Roman Leicester – this is a cross-disciplinary project where objects can be connected to a map interface/AR and then those objects can be interrogated. And a second phase will allow local history groups to add their own thoughts and comments. We have created virtual buildings and characters to interact with. And the kind of interfaces we are looking at are iPhone map and augmented reality type materials.

And I really wanted to talk about the potential for mobile and locative media and the possibilities for using local knowledge and specificity. The relationship to location is absolutely essential to that process particularly for mobile media.

Q&A

Q1) I’ve been working on a project in Manchester also looking at mobile. Thinking about changing the relationship with the city and the institution.

A1) That’s very much the idea of what I’ve been talking about. The original RiverReins project was done with Manchester but it was too early and it was hard to find funding. People have trouble imagining how these things will work. But the idea of the city as a series of layers to explore is really key. I’m really looking forward to Augmented Reality at the Tate.

Q2) Do you see a big difference in how people use these tools? QR vs Layer say.

A2) With layar you can look around, you can relate these to the landscape. When we started using this layar was a very new idea. I think QR codes work well for specifics – easier to directly grab information as you needed it.

Q3) Did you check 3G access on these specific streets?

A3) We did for these yes.

Q4) How did you evaluate these?

A4) We used PhD students for this and we used exit reviews and also user behaviours. A mixture of qualitative and quantative. And we also wanted to know how emotionally engaged people were with this material.

Q5) What impressions do you have of virtual participants?

A5) We are getting some work done to improve the upload for some of these projects to encourage more participation.

Q6) Does this link to Digital Leicester?

A6) Yes, there are links.

Claire Ross, UCL – Putting the Visitor First

So, don’t we do this already? There can be a real built it and they will come kind of attitude. I am going to talk about User Centrered Design – we are really big on this at UCL. It’s about finding out what people really want. Using evaluation and data to really inform decisions. Why do this? To give the user ownership of this.

Principle 1: Put the user first – support their needs, goals and values. We do know about institutional needs goals and values but how do those relate

Principle 2: Keep it simple. Do one thing simple and well

Principle 3: Be consistent

Principle 4: test with users from the beginning and again and again…

Principle 5: test again

This goes with another concept: Agile. There are four core values around Agile all of which focus on the user, on usability, on user feedback and on planning improvement. And there are further 12 principles here. So…

I’ve been working with the Imperial War Museums – most is in London but there are five museums and an online presence here – and I have been using User Centred Design and Agile processes with social media to augment the collection. We have a gallery booth, an online space and mobile access to create some viral spread of content, visitor interpretations of the collections, discussions etc. That’s the minimal number of spaces we need to be in for this to work.

Team work is central here – there needs to be buy in from the team for this to work, and from absolutely everyone. his is a hard task. We have a project board – from DG of IWM down, we have the project team creating this social idea, we have an advisory panel and a number of researchers. We have work streams, we have developers, desiners, testers. And crucially we have visitors – they are part of this project in a core way.

Agile in design – we have milestones for all areas. We have clear delineated progress plan. and part of the idea here is to deliver frequently – we are delivering prototypes in iterative runs that allow us to try, test, feedback, change and move on. This gives you the freedom to make mistakes, understand and correct these. Many of these projects are online but face to face is a more efficient way to work. Questionnaires I hate, interviews and focus groups work much better for guaging what’s going on. Measure software – having knowledge of use earlier lets you tweak early. Keep it simple – you have to focus on and build for your users. Don’t waste your own or your visitors time. And you have to evolve your design… and test these all.

So if we have a look here you’ll see sketches on an iPad or piece of paper – people will give you a quick honest opinion. And we then took draft designs to users. Tried again, tried again… we had about 6 iterations and we now have a working model in gallery. There is still lots to do. This comes back to the idea of user tested design. Users need to be embedded at every point in the design. Social Interpretation is a one year project. It is easy to launch once and do feedback in that time but to be successful it’s much easier to consult the users earlier on, they can feedback before you have built a product.

If you want to do this you need to be Agile in your project management. Tight scheduling and limited funding can make this particularly challenging. By looking at the user and asking them questions you can work quicker and more efficiently. And you really have to welcome change. That’s really important and  you have to respond to change quickly. And you also need to reflect regularly. But you also need to maintain pace, keeping an eye on your objectives. Be steady without stalliing.

So how does this work in smaller museums? Well we’ve done something smaller at the Grant museum of Zoology. This project is called QRator. We are looking at how digital labels can create new models of public engagement. 10 iPads around the museum host provocative questions and users can respond and these codes are displayed next to objects – when browsing the museum you can take part in this, to browse this. We have also evaluated what people are saying and why they are saying it. We had 2700+ contributions (29k words) – these are live labels. We categorised all comments into categories of “comments about museum” = 42%, “comments on topic” = 41%, “noise” = 17%. This project used “radical trust”. Just because users can abuse you doesn’t mean they will. You have to trust people to open up in these ways.

Breaking down comments further you seen that a lot of comments were on a single exhibit: a jar of moles. The museum didn’t know that it was a prize exhibit in that way…

Looking at engagement we saw about 1 in 3 visitors contributing. When you ask a question

http://blogs.iwm.org.uk/social-interpretation/

http://www.qrator.org/

Q&A

Q1) My question is about participation. What the participation you want is? What is the quality for this?

A1) We want people to contribute something – and to then explore that. My ultimate idea is that you can’t really design for a particular type of participation until you know what type of participation you might get.

Q2) Did you do some scoping on what visitors wanted in this work?

A2) With the Imperial War Museum visitors in routine visitor feedback groups were asking about discussions, about more active participation in some way. And when we then asked about how that would work we started to build up an idea.

Q3) There’s an ongoing debate about the hierachy of what the museum says versus what the public says?

A3) That’s one of the most difficult things, particularly at a big institution. And the idea of how/when you might archive those comments, when you add those to the content management systems. We haven’t addressed that yet. User comments sit in middleware right now. But that’s a real challenge.

Q4) Is there a way to vote comments up and down?

A4) There is a Like and a Dislike button and also a Social Moderation button. The comments are not moderated here. If a visitor reports a comment as unacceptable that will mean we intervene/remove. We hope Like and Dislike will really help. But we find that visitors really enjoy reading all of the comments – we are getting a lot and people are reading them all!

Q5) How far back do you go designing with the users… in this case isn’t it more sustainable to design with the users. So it’s user driven rather than user centred.

A5) I would love to do user driven design but museums aren’t brave enough yet..

Q5) I have seen user centred design in creative arts spaces and SMEs but much more about user driven design now. It might also be about how you incentivise the audience to come and design with you, not just that institutions don’t move forward to next design stage.

A5) I think it’s the next step really. But these things are so institutionalised that you need top level buy in for that. We are not quite there yet.

Q6) to do that you need to have super engaged and enthused users… and I would argue that those are no longer typical experts.

A6) I take your point. I try to ask every user about their experiences, not just those who agree with me. Not just niche groups. It’s a case of trying to get that balance. It is hard with digital platforms as they often attract the enthusiasts. Interestingly people at IWM didn’t like the idea of digital but when we said you can fit  more words there people were excited – they wanted to read more, to scroll more.

Sunil Manghani, York St John University – #AreWeContent?

I’ve been using this phrase – both the idea of “are we happy” but also the idea of “are we the content”. And I think about Alice in Wonderland… she is exploring but she’s always the centre of her experience. How do we feel comfortable? Are we extending out? Are we hyperlocal? The anxiety issues of Alice in Wonderland doesn’t quite ever go away for me. I’ll move on to conversation, comments etc. soon. But I wanted to start with data/culturomics

I recently attended one of the Hack for Culture events, this was in Liverpool. And I’m not sure whether we achieved anything there exactly. I don’t know if you’ve seen the Google Books project with 5 million books used to examine culture. Data is available, and a way to analyse culture. But can be disturbing. So if you look at a map of Tate Liverpool’s ticketing showing geography and social class. This is done with ScraperWiki – quick and easy but what about ethics and methods? There are a new group of researchers who may not be academic researchers or institutionally affiliated but are just interested in the data. What is the role of the data? Is it helpful? How?

And I also wanted to talk about Adonis Hawkeye’s 1940s essay on media, he said “the whole world is mae to pass through the filter of the culture industry”. It was very much of it’s time, the era of war information, propaganda etc. But that essay is still relevant today. We have become quite comfortable with the idea of the “culture industry”. I think I’m interested in the culture of the “social industry” and my main concern are the major platforms of Facebook, Twitter, Flickr etc.

::: update :::

Here are the rest of my nets from the day, to be tidied up a bit:

 

 

So finally I want to talk about the screen and the ways we engage with screens. We have a big rhetoric about cooperation – thinking about?? Conversation/engagement from dialectic to dialogic.

He sees cooperating as hard and that it’s important that it is hard. Dialogics idea is not like a jigsaw puzzle. My argument is going to be that the kind of dialogues on screen end up being quite dialectic. I think it’s the reason why a number of these players are on the more distant end of the spectrum in terms of engaging with users.
The idea of the openendedness of dialogics should work with Facebook, an ongoing friendly space. Richard senate worked with Google Wave for a research project and was quite excited about t but he commented that this space ended up being quite dialectic. Someone commented about gender, no one chatted further, and at the end it became clear that that was really important. These social spaces can often lose key comments. I am deeply critical of the fold – you often don’t read beyond the last few comments and different voices can be lost.
How can we create spaces that are genuinely able to make this work. The gap between empathy and sympathy. How does empathy come through online. Social spaces are neat and organised but can we cognitively deal with this. Even the use of things like speech bubbles can be better than a boxes interface. How things feel matters. For me Facebook echoes so strongly the ideas of bruckheimer about automation, FreeTime etc.
Perhaps some of the things I’m interested in is about making conversation appear on screen more like a mind map so you can move In and out of interesting items. I felt the space looked quite refreshing. Touchscreens in galleries are quite clunky, how do you hide data behind something more pictorial and engaging, and get people thinking…
I am questing whether now the culture industry is made to pass through the filter of the whole world (web)… ?
And the idea of difference being made through these platforms
Q&a
Q1) I have the impression that even in Facebook or the museum… It’s about your personal life experience… What is the common experience here?
A1) the cult of the individual is all around.. Your own point of view, your cultural identity is so crucial here. I that already a barrier to cooperation and collaboration. Here?
Q2) these sites are so driven by commercial interests…. They all look the same. The Tate stuff looks the same, pinterest is about personal collections of materials, I’d love to see a sort of pinterest for museums of personal taste… More than the comments of the qrator model.
A2) I am looking forward to working more with the tate. But my students have such high expectations. But o we need to dismantle the Templars here? David in your book you talk about individuals making their websites… Working from scratch is so creative.
A2 – comment) I think pinterest has interesting possibilities especially for collating video
A2- john s) there are standard ways to engage online, search boxes are expected to be in one place, logos in another… We dd a 3d mind map of one o our exhibis. The national film board of Canada ave made a series f nteractive films that should be checked out
Comment from David – please tweet links to any websites mentioned today.
Discussion
One of the drivers for today’s event was the support of ravelry. Mini communities of interest
Rivalry and copyright, binding, having to register to look.
Responsibility of response. The opportunity to comment back to comments. Curate your own conversation there, people up stuff up bt do they always respond… You can turn a comment around, facilitate that conversation. More than one meaning to a piece, topic, etc.
Easier said than done. A nice comment you can only really respond with thank you.
How you value, archive etc. is a really important point. Again her you have Nieve comments that become valuable because of facilitation of those comments.
One of the themes that emerged… People that trained as curators. Offal trained people, get cross when others claim to be curators/creators.
I’m a big fan of together and what senate says we’ve lost the rhyzomatic approach and movin to hierarchical approach but social media brings that back. It is positioned in an oppositional politics.
The problem is turning that into a meaningful context, reflecting and making changes.
But senate says you make change where you are on her local basis.
This sense of when yo walking any space, the sense of looking at objects and tryin to have an experience. Visitors may come in with a set idea of what the experience you have. That sense of yourself rather tha your knowledge of the object, looking at yourself as well as the other. Conversation processes. Not knowing more about the object…
It’s about empathy, empathising with your audience, and towards yourself. Often you don’t see yourself in the picture.
I did some design research with the arts council, recording visitor conversations in front of objects. People did seem to engage in incredibly personal ways. And personal journeys. One who had commented only onthe weather in each painting. One whose wife had died a year earlier and came every day as a way to manage his grief. People craved expertise b they are very capable to have their own interpretations
Did you d anything with these recordings, looking at the art kiosks. We did a bunch f things, we recorded people using the kiosks, we sent people off with Audio recordings, and we did audio recordings of those who had used kiosks… We got some amazing data here. The recordings themselves were for the research, it would be lovel t share those sorts of experience cs though.
Where does contributions lead to? It seems to a waste to just gather data.
But survey we want greater engagement with the exhibits as an endpoint
The supposition there is that the engaged commenter is having a richer experience and that is very dangerous
We want certain things from our audiences bu we need to nt privilege one experience over another
I was in a gallery exhibition the other day and we were talking about the exhibition and someone came up and said that we should be whet as its a library. Loved all of this.
Sobering comment. We have a little bit of flaw in content and form of our discussion. Basic frame is about art. Those people who do engage with art… They don’t d things to be hateful etc. it tends to be warm and fuzzy feelings that are reflected in engagement. That is the exception. When we talk about citizen engagement etc. the last example should be art! Most inventive use in man countries are extreme political movements.
Audience.. I wanted to ask…. We differentiate between online spaces and offline spaces…. Different engagement, different spaces.
40% of Tate website visits are from overseas. We did analysis with 150+ user groups… I don’t think tha out activity is purely about driving visits to the physical gallery. Seeing art in person is better tha an image of t…there’s something called the arts council segmentation and we tried to apply that to online spaces but that was really difficult… This kind of analysis of digital visitors is in its infancy. When we say visitors, we mean browsers, we don
T know if there are many people viewing a specific screen.
I went to see a beautiful exhibit at Tate St Ives where it was a white room and you added your height. The Tate and others could do much ore to make online a creative space not just a discussion space
Closing
1) An ongoing question around conversation and what you do with that stuff. And starting c versatile – see Henry Jenkins spreadable media
2) Expect more from people
3) fourth and Fiona event is on learning and is at UCL and we have some interesting speakers there too.
4) if you want to guest blog, just say
5) if you don’t want to be on video, say now.
6) thank yous to all of our organisers, fur speakers.
6972823646_5226556ae1_b

Today and tomorrow (and hacking right through the night) I’m in Glasgow for Culture Hack Scotland 2012. I’m along to play with data, to see what cool stuff other people create and to particularly see how our Will’s World dataa marked up version of Macbeth – is used.

This is the second CHS and last year I brought a laptop and charger but not a huge amount else. However I saw some really cool projects last year including some super hardware hacks. And this year the organisers are keen to see creative responses to data… and this makes packing quite the challenge… What to bring?

Well the laptop + charger + several extension cables was a no-brainer. What else?

An iPad, mini camcorder, pico projector, sound recorder, cables, cables, more cables, various paper and pens and pencils, and a few emergency chocolate snacks all seemed sensible too…

As did some lego, sketchpad, tripod, a mini desk lamp, and clothes pegs (for improvising a screen for the pico projector – of course). And the funghi packaging? Well that’s my mini Arduino kit just in case I can think of a neat way to programme my little heart charliplex in a creative way, preferably with Macbeth data…

As for what’s in my virtual bag well that’s more exciting: huge amounts of data from the CHS; lots of tools for non/timid developers like Yahoo! Pipes, Google Docs (there’s a lot you can do with their spreadsheets), many eyes, etc; and useful hosting tools like Dropbox. Not to mention the nuts and bolts stuff on the laptop: gimp, arduino, dashcode, voodoo pad…

Watch this space to see what we create!

Screenshot from the ViTAL Webinar on "Flipping"

This lunchtime I have been attending a ViTAL webinar (held via Adobe Connect here) on “flipping” which they describe as “the video-based approach that emerged in the US and has raised huge interest in the UK and Europe”. There is more background in an article on flipping in the UK edition of Wired this month: http://www.wired.com/geekdad/2012/04/flipping-the-classroom/

Our presenter for this session is Carl Gombrich, Programme Director for UCL’s undergraduate interdisciplinary degree: Arts and Sciences BASc. Carl has Maths, Physics and Philosophy degrees and is a professional opera singer!

 

Screenshot from the ViTAL Webinar on "Flipping"

Screenshot from the ViTAL Webinar on "Flipping"

So here are my notes from Carl’s talk:

This is my first webinar – in fact I’m really pretty new to technology in general. He’s currently setting up an interdisciplinary degree of Arts & Sciences. It’s a major launch of a degree for UCL, it starts with 80 students this year. And we’re really thinking in this climate – and the recent changes to student fees, funding etc – about how we can best engage our students. I am entirely focused on teaching – I’m not involved with the REF at all – and I am desperate to do something better than huge lectures to foster engagement with students.

So about 18 months ago I started to hear about “Flipping” with the launch of the Khan academy. I’m a fan of those and would have loved to have had access to those videos at school. So I wanted to think about how lectures could share content and do this ahead of the lecture so that contact time is really saved for stuff that really counts.

The idea of Flipping comes from about 2007 – Bergman and Sams although some say they have been doing this for much longer – where there was real questioning of why we gather students together in person in a room. I wanted to think about their model and think about how to make contact time more useful, more valuable, so wanted to add polling to the face to face sessions so that lecturers can really get a handle on what students want, to foster engagement through questions and why that’s a good idea.

You can see a 12 minute presentation on my blog about the kit I used but lets just run through quickly. I used the Echo 360 lecturcast system – the tool used at UCL. You just download it and it’s a few clicks to get started. I used a bog standard camera and mic – the built in options on laptops are fine. The lecturecast system could pair an image of the speaker with any materials. You can switch between the materials as you want. You can use MS Office docs along with any bespoke images you want. The exciting thing about video is that you can make it pretty interactive. You can stop the material, you can replay it to engage more with something you don’t understand etc. The other kit I used was a tablet – a little graphics tablet – I use Wacom/Bamboo – it just lets you underline, circle, highlight content as you want.

Actually after the presentation I did for the HEA I have learnt far more about how you do this stuff… some of the technologies are far more fluent, allow realtime noting etc. I think PowerPoint for Mathematics is a real killer. You have to see the process as you do in music, it’s visual, you learn best from seeing people thinking aloud. I think Khan does that so well, not everyone agrees but I think he’s a really excellent teacher.

So, that’s what I did. I think that sort of model is transferable to any old-style model. Any old knowledge transfer system should be transposable to the idea of making videos in advance. But if you want to do that what do you do?

Well you need to record lectures in advance – at home, in the office, event outside. Use lecturecast – this bit is easy. Then you ask your students to view the lecture before the timetabled lecture slot. Now that, of course, may not work… So… ask your students to upload 3 questions each with timings based on the video lecture (to indicate when questions arise) and send these questions to Moodle – everyone can see the questions that way and you also have evidance that the student has viewed the lecture and raised a question. Cognitively I think that’s very interesting but inevitably there’s also a command and control aspect here about ensuring students are taking part. And my colleague Matt Jenner has helped me set up some basic tracking in Moodle to know that students are participating. The other thing we dop is take a poll of the most popular, say 10 questions.

I was recently at a conference with Thrum, the man behind the Audacity web programming course at Stanford which you should look at as that is truly revolutionary, and he also uses polls and questions to gauge student need, to shape the teaching.

So back to what to do… the final stage is to go to the timetabled lecture slot with questions – interact, debate, solve problems with the students. That’s where it’s really pedagogically interesting. You get to know the students really well, you can get a sense of learning type (if you believe in those) and you can really get a sense of how they are doing. It’s a way to get back to more personal relationships in learning.

So the good things about this approach are that students can interact with lecturers on questions that interest them, problems they want to work through. Students can be split into groups and perhaps support each other (see Mazur) but the key bit is they get their questions answered. Better relationships are built up especially around mentoring, contact, etc. And submitting questions could be part of formative assessment so that everyone is involved in learning and that can really soldor that engagement. And that old lecture time can be used for summative assessments – short tests, blog pieces, group work, longer assessments etc.

And the bad things here?

Well some are concerned about the kit working, technology issues. But I am really a middle aged late adopter and I can manage, we owe it to our students to engage in this stuff and it’s easy to do.

“It will take me double the time – 1 hr to record the lecture, 1 hr for the interactive class” – well perhaps in the current fee climate we owe it to our students to spend that extra time. But being kinder on the lecturer you also do not have to rerecord the lectures every single year but you can rerecord as needed to update or correct anything. And like writing lecture series you can do this far ahead of term. And colleagues have pointed out to me that we don’t have to spend a full hour video – a series of shorter more intense videos might be better and allow you to really focus on the threshold concepts. I don’t know how much more work this would be – maybe 25% more in the first year but reducing over time. But the gains are so much more than any additional time one puts in.

“I hate working to camera” – I loathe working to camera, particularly I hate still images. It’s a real issue for me. But it’s where we are with the technology… I remember my grandparents generation refusing to use the telephone! We all use email now and I think video is really becoming that ubiquitous. We just have to go through that process of getting used to it.

“Students and colleagues will make fun of me or say inappropriate things about my style or the lecture” – this is falling away because of the ubiquity of video. There is an issue with trolling but it’s not a big issue with this sort of video. BUT there is a good reference in my slides here – students have other things to do, we need to rise above those concerns.

References:

And references from the community in the chatroom here:
Q via John Conway (Moderator)) We’ve had a comment about the Panopto product – it lets students annotate notes and save to their own profile, and they can then make them available online for discussion.
A – Carl): Lecturecast isn’t well used yet in UCL. The idea of polling questions in advance is the reflective thing – students can go away, come back, think about the questions. We learn when we aren’t thinking directly on the topic so those gaps can add some real advantage.
Q) What is the difference of Camtasia and Echocast 360?
A – Carl) I think they are versions of lecturecast systems but fairly similar
A – John) Lecturecast is the concept really. Camtasia is a vendor of several sets of softwares. It’s something that we’ve had to be careful to phrase things – see the previous presentation on Lecturecasts on Ning.
Q) What about doubling student study time?
A – Carl) Well we know the thing students most value about studying at university is the contact time and so I think making that more useful will be appreciated. But perhaps it does require reshaping of expectations. perhaps you shave reading time to allow this video engagement. I don’t think you add too much time and hopefully it will be something they value.
Q) Our experience at Aberystwyth is that lecturers are not keen to videoed and students are not that bothered to see them. The audio and the content are the key thing.
A – Carl) Speaking to colleagues there I have a sense that a face is really important for younger students – perhaps children/young people not adults. The audio is the key bit for older learners. But I’m not hugely sold on video particularly. The ability to draw on the screen, to show the process etc. is really important here.
A – John) We have some material on the usefulness of capturing body language – adding additional feedback and information here.
A – Carl) Matt here at UCL has made another point – there’s something on my blog about “do you need to see your lecturer”. I think a few minutes to see them on video may be enough. If you never see/meet someone in the flesh you lose something BUT once you have that, once you have a sense of them as a human, then you can go back to the virtual and use that sense of them to really better understand what you are engaging with online. I think there not meeting/meeting via video/meeting in the flesh. Both of the latter are important but perhaps we don’t have to do as much in person as we once did.
Comment) In teaching negotiation video is hugely important
A – Carl) That is a hugely important point I hadn’t considered – any teaching that requires understanding human interaction – psychology say – will really make the
Q) Do you make any of your material available under an Open Educational Resource model?
A – Carl) I’m not sure if we’ve worked out the economics of this… if a lecturer makes their materials available for free what does that mean for the lecturer and for the institution, doesn’t it undermine that? I certainly don’t want to release them all before students get here. Maybe I’m just not brave enough here!
Q) Many lecturers are used to presenting materials but some are not used to being facilitated? Should we offer training on how to be a good facilitator? For instance would they need training on how to handle debates in the classroom?
A – Carl) Gosh, maybe. I’ve always done my teaching the way I do. I suppose I just expect teachers to have those skills and I’m lucky that setting up a new degree I can choose my colleagues here. But if you don’t naturally engage with clickers, with new technologies that have proven pedagogical value then yes, you would want/need access to training.
Q) What is you say something untoward on camera?
A – Carl) That’s a really interesting issue and is far beyond just education. I would hope that we would really learn to handle this as society in a sensible way. As educators we should lead though. I think if you make a comment to a group of 200 people that isn’t being recorded should be fine with doing that when you are being recorded and be backed up by your institution.
Q) Could you use some of the captured content in the classroom?
A – Carl) I think you would not want to show long clips but with a bit of planning using a clip related to the key questions as you are addressing those.
Q) What feedback have you had from students?
A – Carl) As I mentioned earlier I am setting things up for September 2012 so I don’t have research base for this teching method yet but we do have research that what students value most is contact time. We are also trialling some split screen head to head debates for students to engage with
Q) How will you evaluate this approach?
A – Carl) Some open ended questions at the end of term will probably be the way to do this. I am cautious about over scrutinising students – I just think that’s the wrong atmosphere for what we’re trying to achieve.
Really most of the first and second year undergraduate courses you might be teaching are already on the web in some way – via existing educational materials online. But you really add the value meeting the teachers face to face and discussing and engaging with them.
Comment) Isn’t this the same as reading before a lecture?
A – Carl) Yes, some of my colleagues have said that! But the medium is really changing. In a way we’ve always asked students to do pre-reading – and they have rarely done that. But I think video, I think polling students is a qualitative shift that makes this difference.
John) Thank you all for coming along today and if you have any further questions and comments do take a look at the ViTAL (Video in Teaching And Learning) Ning community:  http://vital-sig.ning.com. We will address any questions raised there on Ning and perhaps in a webinar in the future.  The next webinar will be on video and pedagogical design.

 

Today I am at the eLearning@Ed Conference 2012. This is an annual event focusing on experiences, innovation, and issues around elearning and based at the University of Edinburgh. As usual this is a live blog and will likely contain typos and occasional errors – do leave a comment if you have a correction!

Please note: the LTS team are livesketching the day with an iPad today as well: http://tweelearning.tumblr.com/

::: Updated – you can now view all presentations here :::

The schedule for today (and these will be updated and transformed into headings as the day progresses) is:

Welcome – Professor Dai Hounsell, Vice Principal Academic Enhancement

It’s lovely to be here this morning and to be reminded of how wonderful a place to work this is with such a creative and innovative community. And this is such a wonderful Edinburgh title “Pushing the Boundaries, Within Limits”. Indeed you may recall a campaign for Glasgow called “Glasgow’s Miles Better” and someone created a mini local Edinburgh one “Glasgow May be Miles Better but Edinburgh is Ever So Slightly Superior”.  But that note of caution is sensible. There has been so much talk about how elearning is going in mainstream that we can lose sight of how

We are pushing boundaries but then what sits within those boundaries is really changing. The University in 2012 would be unrecognisable to someone stepping out of a time warp from 1992 say. I think many of our practices and notions of what makes good teaching can be the consequence of old ways of doing things. That’s part of the challenge of breaking boundaries. A lot of our boundaries are part of the past. If we had started with word processing rather than pencil and paper would feedback have become a thing we do after the fact? And if we think about collaborative learning it really challenges some of our colleagues in terms of what they think is right or fair, some funny words can come back in response like “collusion”. As an aside a colleague speaking in Scandinavia found there is no word in Swedish or Danish or Norwegian for “collusion”, it’s all just “collaboration”.

When our colleagues get nervous about the possible downsides of students collaborating together we have to recognise that they won’t change overnight but we also have to realise that it’s valid and right to push them. And on that note I shall hand over to Wilma.

Wilma Alexander, chair of the eLearning Professionals and Practitioners Forum is welcoming us and telling us that eLPP is changing it’s name officially today to eLearningEd. This is intentionally less obscure and should help to clarify what the group is about and particularly to help colleagues in the University understand what we are about.

So to introduce our first speaker: Grainne has been invited along today because much of her current and past research looks at the kinds of issues Dai has talked about in his introduction

Keynote – Openness in a Digital Landscape. Professor Grainne Conole, University of Leicester. Abstract

I’m going to talk a little bit about the notion of openness which I’ve been working on at the Open University and more recently at University of Leicester where I’ve been since September. I’ll be talking about technologies trends. I’ll talk about learner experience. And I’ll talk about open practices – Wilma pointed out the hashtag for today (#elearninged) and how many of you tweet [it's most of the room], that sort of thing is really changing what we do.  Then I’ll be a little more negative and talk about teacher practices and paradoxes. I’ll talk a littloe about new approaches to design. And then I’m going to talk about metaphors and the need for new ways and types of descriptions.

Technological Trends (http://learn231.wordpress.com/2011/10/25/trend-report-1). In the 2012 Horizon report we’ve seen mobiles and e-books highlights. In Leicester the Criminology masters programme have just given all of their students iPads as part of the package. We have Game-based learning and learning analytics – that latter is a sexy new term to explain the types of analytics we can gather on how people learn and use our materials, resources, tools. Gesture-based learning and the Internet of Things – there was a lovely article on the Guardian. See Also: Personalised learning, cloud computing, ubiquitous learning, BYOD (Bring Your Own Device), Digital content, and Flipped dynamics between student and teacher.

If you Google or look on YouTube Social Media Revolution and also The Machine is Us/Ing both of which really give a good sense of how things are changing. And you might also want to look at a report we did for the HEA where we looked at some key features of Web 2: Peer critiquing; User generated content; Networked – this is the power of tweeting; Open; Collective aggregation; Personalised. The report is: http://www.heacademy.ac.uk/assests/EvidenceNet/Conole_Alevizou+2012.pdf. If we had time

Gutenburg to Zuckerberg – John Naughton (blogs at http://memex.naughtons.org/) and it’s a great book. And he says: take the long view – we could never have predicted the impact of the internet even in 1990; the web if not the net; disruption is feature; ecologies not economies; complexity is the new reality; the network is now the computer; the web is evolving…

Sharpe, Beetham and De Freitas (2010) found that learners are immersed in technology; their learning approaches are task-orientated, experiential, just in time, cumulative, social; they have very personalised and very different digital learning environment. I have two daughters, one is very organised and very academic in her use of technology but she thinks Facebook is the work of the devil. The other daughter is dyslexic and is quite the opposite and loves Facebook. Who loves Facebook? Why? Who hates Facebook? Why? Our students will also be conflicted, have different views. And our students will be using both institutional technologies and outside tools

Open. Open Resources span a huge range – there has been huge funding for the OER spaces like MERLOT, MIT OpenCourseware, OU Learning Spaces etc. Increasingly research here shows that making OER available isn’t enough. In a recent report (http://www.oer-quality.org/) and the OPAL site we looked at what sort of support people need to use OER effectively, I really recommend the recommendations and that OPAL site if you are interested in OER.

Open Courses. These Massive Open Online Courses (MOOC) get huge numbers of participants but high drop out rate. Really interesting to have open educational materials and open courses (http://mooc.ca/). There is also the Open Access University in New Zealand.

Martin Weller, author of Digital Scholar and blogger, talks about open scholarship and exploiting the digital network, new forms of dissemination and communication. I use Twitter on a daily basis and am connected to about 4000 people there, the speed of disseminating information through Twitter is unprecidented and very core to my practice.

Thinking about Open Research I wanted to talk about some of the spaces I use. My blog, e4innovation, is core to what I do. Repositories have become a core part of what we all do – we have the REF coming up and those repositories are being scrutinised in more detail. And there is use of things like wikis and semantic wikis, bookmarking like Diigo, Slideshare, Dropbox, Academia.edu etc. Although I tend to use Twitter and Facebook mainly. I’m on Google+, Academia.edu etc. but don’t tend to use it.

Really interestingly Google now has a Citation tool within Scholar and you can set up a profile. And for sure these will be increasingly used for promotion, for REFs etc. This uses an algorithm from Physics I think. I applied to be a visiting lecturer recently and they asked what my h-index was.

Teacher practices and paradoxes – there are huge opportunities here but they are not neccassarily being fully exploited, we see replication of bad pedagoguey (electronic page turning for example). And intensive research universities like Edinburgh there is also a real tension between teaching and research because promotion is based on research not teaching practice and that pressurises time and attention.

So thinking about Learning Design we have been building up a series of principles. At Leicester we have Carpe Diem workshops on learning design and we’ve been combining this with some JISC work quite effective. Our 7 Cs are Conceptualise then… Capture, create, communicate, collaborate, consider. That’s an iterative cycle. And at the end of that you Consolidate.

In September we will be launching an MSc in LEarning Innovation using much of those learning design resources to think about how we approach this new MSc. So I’m going to share some of our slides and resources here. The Programme includes a series of “e-tivities”. We trialled this with a group of sessions with teachers in South Africa online over two weeks with 8 slots of 1.5 hr face to face sessions and additional work around this.

Peter Bullen and colleagues at the University of Hertfordshire has this concept of How to Ruin a Course – a great way to think about and improve a course. So we used linoit.com – a virtual sticky board – to think about what would and would not be included, what elements would be needed, and what would definitely not be in there. And then we colour coded for types of course content (eg communication and collaboration, content and activities, guidance and support, reflection and demonstration). And worked through this in Google docs, mapped this into a course map. And that has been pulled out into a plan for the course, technologies and expectations. The point about these different views is that they are designed to be iterative and improved over time. They may look simple but they are grounded in good and substantial imperical research.

We have also tried to reuse as much OERs as possible, to adapt others, and to create as needed. We’ve done a learning design resources audit to think through all that we need to deliver this course. We’ve built in various aspects, we decieded we wanted some podcasts, maybe a little interview or snippit of people like Diana Laurillad and at the OU we found students found these sorts of snippits really enjoyable and useful.

And then we’ve broken down the course activities into Assimilative, Information handling, Communicative, Productive, Experiential, and Adaptive activities. We have a little widget you can use here. And that gives us a picture of the type of profile of a course and lets you adapt it over time. This view can also be used quite significantly with students. I did an OU Spanish course and you get this amazing box labelled “Urgent: Educational Materials”. When I did OU Spanish my weakest area was communication by far. There is a really interesting link between what the course profile looks like and what the students need and take in.

As we started looking at the Learning Outcomes…. We didn’t do that first as you can get too stuck into the words here, easier to look at this later when you have a sense of what will be done. And then we can draw things together looking at how the Learning Outcomes and the Assessment (and all learning outcomes should be assessed) and how these are hit along the timeline of the course. So we mapped that conceptual model. And then we went back to linoit and set up a week by week outline where everything comes together. We can then drill down to a “task swimlane” and put into a little template for the e-tivities. And we are also drawing on some nice tools from the OU library in terms of information activities etc. And then finally we have an action plan for how we do this, a detailed thing to close the loop. These kinds of workshops can be very stimulating but you have to be able to follow up in a practical useful way.

And finally…

Metaphors. The ones I’ve been playing with are:

  • Ecologies – the co-evolution of tools and users, a very powerful metaphor; Niches colonisation of new habitats – Google+ perhaps; Survival of the fittest
  • Memes – particularly drawing on Blackmore here: something that spreads like wildfire on the internet, but perhaps we’ve gotten too cosy here
  • Spaces – campbell 72 talks about the cave, the campfire where we present, the mountain top, the watering hole – how might these apply in elearning
  • Rhizomes – the stem of a plant that sends out roots as it spreads… multiple interconnected and self-replicating and very like ideas and networking. Drawing on dave cormier here. Those of you on Twitter will recognise that sort of close furtive network of connections I thin.

The future of learning: technology immersed, complex and distributed… fuller notes on Slideshare: http://www.slideshare.net/GrainneConole/conole-edinb urgh.

Q&A

Q1) You talked about Learning outcomes need to be assed, can you talk more about assessment

A1) Assessment is fundamentally about articulating whether students have understood what we wan them to learn. I’m certain our old approaches are no longer appropriate. One of my daughters was

Q2) I was interested in your last slide about digital futures and was interested in whether you had looked at opening up coding practices

A2) I was involved in a project around x-ray chrystallography as Chemistry is my original background. Making raw data available we have questions of ethics and a very different way to share our ideas when still developing. But when I blog things openly I get feedback that improves the work. I think more open approaches particularly regarding data coding could be really interesting

Q3) What can be done to reduce the marginalisation of those not already using technologies?

A3) A lot of teachers do feel threatened, they are under a lot of pressure. I think this goes back to day 1 of lecturing in Chemistry. I was given a bunch of content and drew on my experience. I learned as I went and I think that’s how a lot of teachers start. I think we need to ease teachers into to easy conceptual tools that let them assess what technologies may or may not be useful – they don’t have to use everything, they can’t possibly know everything, it’s about baby steps.

And on to our next speaker…

Motivated, Omnipotent, Obligated, and Cheap: Participating in a MOOC (Massive Open Online Course) – Jeremy Knox, PhD candidate, School of Education. Abstract and Biography.

The research I will be talking about today is my PhD research on MOOCs which has been a participant observation pilot here based on three different MOOCs: Change 11, Change Education learning and technology – George Siemens, Stephen Downes and Dave Cormier; Udacity CS101 – Independent company created by Sebastian Thrun; MITx – first course offered by MITx.

MOOC stands for Massive Open Online Course. Udacity published 90,00+ enrollment numbers; MITx published 96,00+ enrollment numbers; Change11 has less, perhaps 1,300 active in the first three months based on my experience so far.

Open is perceived in the MOOC as both Open Access and Free. And for both Udacity and MITx that is what they do. That’s also why participant numbers are so hard to estimate for MOOCs – the door is open to entry but also to exit. Big gaps between enrollment and active participation. In the Change11 MOOC there is a more open curriculum and can decide their own outcomes and are encouraged to self-assess – a slightly different model.

Online tends to come down to either a central or distributed space. Udacity and MITx have central spaces where all the learning takes place – a little like an institutional VLE basically. So you have a central space with video lectures, notes etc. Again this is a point of difference with Change11 – all their content is created by participants rather than one organisation. So it is distributed across the web – blogs, twitter, etc.

Courses – MOOCs are structured courses. Udacity and MITx are very traditional with clear aims and objectives. Here you have to learn about building a search engine or about circuits and electronics. In Change11 students far more choose what they learn.

Hopefully that gives a sense of what a MOOC is, that there are various models in use here. So I want to talk about some terms I think might also define the MOOC.

Motivated – a central aspect of being a participant in the MOOC. Downes (2002) says that if you are not motivated then you’re not in the MOOC. There is an assumption of motivation and no central intent to encourage, support, motivate students. Perhaps an issue mappable to wider OER discussion. And some work by Downes found that as little as 4% of participants are active in the MOOC. Here I’m showing a viualisation of communication on Twiter between Change11 participants – you can see a small number of highly active participants/course members.

Omnipotent – is perhaps more relavant than open. They are sold as learners having lots of control over the learning process. They promote learner defined aims and self-assessment. That implies an innate ability to self-direct within the MOOC which we’ll come back to. Traditional education is framed as a passive process within this type of promotion. I suggest this isn’t just about Change11 which heavily promotes this way but also about MITx and Udacity the same need for self-directed students is assumed. The MOOC dissolves itself from responsibility for the students.

Obligated – Change11 requires students to aggregate, remix, repurpose and feeding forward. Participation is seen as essential in the MOOC. This is down to the model of the network that underpins connectivist theory and the MOOC. The more connected you are, the better the learning is. The network isn’t an analogy for learning, it is learning in connectivism. So as the network decreases so does the learning. So something to say there about collaboration. There is a tendency in the MOOC to enforce participation – important for the individual but also essential for the whole. So despite the idea of autonomy the network is crucial here.

So I think Omnipotent and Obligated are real clashing factors here… a problem for the MOOC.

Cheap – perhaps in the financial sense. But more in the sense of responsibility. Learners are responsible for own motivation, they must self-direct, in Change11 they have to decide outcomes and self-direct, if the learners don’t participate there is no course. There is a tendency for MOOCs to shift responsibility from the institution to the student.

So to finish… I would suggest that to rephrase Downes to “if you’re not motivated then it’s not my problem!”. Now I think there is an arguement for the institution or organisation to take that responsibility.

Q&A

Q1) I’ve participated in Change and I was a wee bit late contributing materials. I was excited to take part but it was rather demotivating as little was going on. Rather than Cheap perhaps Collaborative is more appropriate. Is that a better word than cheap?

A1) Yeah I think that’s part of it but I wanted to get at the fact that the institution should be involved. I think collaboration there would have to mean the institution also collaborating in the process.

Q2) Aren’t you trying to impose formal learning expectations onto an informal, lifelong learning space?

A2) I think I am questioning whether being able to self-direct is innate and whether this discourse of openness and access is actually right as these are not neccassarily innate things, that access to technology and understanding is not open, these are learned things.

Q3) I’ll come back to some of these issues but there is an interesting philosophical difference in France where courses were open and people can join and disappear. Perhaps this about opening opportunities for people to find out more and explore that learning but perhaps dropping out of these spaces isn’t a failure but a choice also.

A3) that is a fair point.

Wilma is now talking about the university of edinburgh’s innovative learning week which took place for the first time this year and our next speakers will be reflecting on that experience.

Case studies – Law less ordinary: reflections on Innovative Learning Week in the School of Law – Dr Gillian Black, School of Law.

I want to talk about one of our most successful ILW events. This was our Criminology photo competition organised by one of my colleagues who lectures on the criminology degree. She asked students to identify images from news, videogames, films etc. around crime and injustice. The challenge was to use the image and use text to change our expectations. This was set up on PebblePad and you needed to send in an image, text and the name of contributors. Students took images, shared them with commentary. And she also wanted this to be freely available and publicly available. You had to login to add images. But you could comment as you would on a blog. It ran from the beginning of January to he end of Innovative Learning Week. It was very popular.

I think the winning entry was an image on the idea of “Facebook Rape” or Frape. The success was such that Dr Suami is looking at running an exhibition of these images. And that reenforces that this didn’t just happen online but also was part of our offline practice as well.

Why did this work? Well Dr Suami is a very popular lecturer with enthusiastic students. And it was fun. But those of us who found it difficult to get students along in person perhaps will understand that an advantage of this activity was that students could take place at any time and on their own terms. I hope this will have a lasting legacy.

The other aspect here was that the activity did cross courses, engage colleagues, really brought the programmes together.

Followed by: Changing Atmospheres – The 1 Minute Film Project at the School of Geosciences. Dr Elizabeth Olson.

This project involved 5 academics designing this over two months. We set undergraduate geography students a challenge! We set them the task of recording audio and video separately and then making a one minute film about it. So there was a technology aim here. It was a two day challenge. We trained them the basics of filmmaking – a good shot, storyboarding, artistic outputs, sound recording. Sent them out for 5 minutes to capture stuff. Then we had a full day for capture. We borrowed tools – H1 and H3 zoom mics, HD camcorders that the department has for research. We used Mac Pro and PCs – brought in some extra kit of our own into a lockable room. We ended up using Audition (free software) for audio, And some of our free tools we used what software we had so Adobe Premier CS5 and Final Cut Pro – we didn’t have to induct them in any of the software really.

Feedback we had was really interesting – the storytelling aspect complimented everyday practice. A worrying comment that this was the most useful 2 days of the year! And another found it invaluable as an opportunity to explore the city as good geographers from a very different angle. We let students vote on the films so I’ll show them from least to most voted on films. [great wee films although speeded up scenes seem particularly popular]

We had increadibly popular feedback, a lot of students want to carry on filmmaking as a hobby, and students have talked about using film and photography into their assessed work. It was increadibly labour intensive, increadibly good fun.

After a short tea break we are back for some case studies which are just being introduced by Marshall Dozier

Case study – 2012: A MATLAB® Odyssey – Antonis Giannopoulos, School of Engineering. Abstract

Really I should have Dr Craig Warren, my former PhD student, as author, it’s all his work but he is on holiday at the moment!

So I will be talking about turning a traditional lecture based course into a largely online course. But lets start with what MATLAB is, how we used to teach it, why it needed to change, the aims of the new course, what new material was creates, what tools we used and some feedback.

So MATLAB is a programming environment for algorithm development, data analysis, visualisation and numerical computation. But it’s about problem solving, they don’t come in to learn programming for it’s own sake. We teach some sort of programming, usually in second year, in Chemical, Civil, Electrical and Mechanical engineering – we all arrived at MATLAB separately but as we were all teaching the same thing we though that we could really do something here to bring our teaching toether in some way.

We were teaching MATLAB through lectures and some computer lab-based exercises. If you aren’t a programmer or don’t like programming these lectures can be really hard to engage with. We can have live examples, movies etc. but it’s not hugely effective. Those lectures were ok but not very exciting. We wanted to change this a software tool you really only learn and learn through programming tend to learn through doing something as a hands on experience. So we saw this as an opportunity to really create engaging interactive material. We created a 5 credit module and use this as part of other modules. We wanted it to be online, self-paced, self-study model. Pass the buck to the students to take responsibility for working through the materials. It was very much targetted to those with no prior knowledge of MATLAB or with no previous programming experience. And we wanted them to learn to be competent using the most common features of MATLAB to solve engineering problems.

The tools we used were screencasts created with ScreenFlor and also a Samson Go Mic. And we have online course PDF assembled from LaTeX source – LaTeX is old tech but lets you output your material to all sorts of different formats.

The new material created includes a core comprehensive PDF with link sto lots of supporting material; self-test excercises; tightly intergrated screencasts linked from PDF – showing and describing basic MATLAB concepts and providing solutions to exercises.

You can have a look at the site here: http://www.eng.ed.ac.uk/teaching/courses/matlab

And I’ll give you a demo here of a screencast.

This course is being used in all of the different 2 year undergraduate courses across engineering. They develop numerical and programming skills and are being used really well. We have the courses as self-paced materials but they are well supported – my course we have 10 x 2 hour labs to work through problems etc.

Student feedback has been really good. We intentionally limited screen cast to 5 mins maximum so you go and do and practice as you work through the course. The course is available outwith the university. The screencasts are on YouTube. They’ve been live for 2 years so we’re starting to be able to analyse usage. We plan to publicise the course within UoE. And we want to use this course to develop similar material for other software tools that are part of degree programmes in engineering. And we want to look at other ways to make core materials available in more interactive ways – maybe with tools like iBooks for instance.

Acknoweledgement here must be given to the Edinburgh Fund Small Project Grant which helped fund this work, to Dr Craig Warren of course, to colleagues across Engineering and LTSTS for their support.

Q&A

Q1) You mentioned that MATLAB was really expensive and I was just wondering whether students have access to that software away from the lab as that can be really important for learners on self-paced courses.

A1) So the student version of MATLAB is available on all university machines across all labs etc. But students can also access MATLAB remotely via nx. It’s not as easy as it could be but they do have access whenever they need.

Q2) Any plans for transcripts for deaf students. And I think you could be making the course inaccessible to those students with those videos. And transcripts may help foreign language students.

A2) I haven’t thought about that particularly. I think that

Q3) You talked about analysing use -how are you looking at this and are you starting to look at student performance

A3) Craig is starting to do this. We have seen far better performance on final exams. But we need to do more.
Case study – Maps mashups as a teaching aid. Richard Rodger, HCA

I’m going to be talking about the AHRC funded Visualising Urban Geographies project. And I want you to imagine yourself as geographically challenged students here. We are great at the cultural aspect of history but I think we need to do far far more with geospatial perspectives on history.

Our objectives were to create a set of geo-referenced historical maps of Edinburgh, to reach a broader public, to develop open source software and avoid GIS…

And the contributions of my colleague Stuart Nichol and the staff at the National Library of Scotland’s Map Rooms – which is a fantastic resource – has been crucial here.

So we started with resource development. Maps were scanned and geo-referenced. One of the core issues to address was the thorny issues of boundaries and we wanted to make multiple types of boundaries available for all of these maps.

So maps have lots of historical information of course. I want to give you a few examples here. So looking at Edgar’s 1765 map we’ve given this topography – Edinburgh is certainly not flat! These maps have huge detail – looking at Edgar 1765 – so pick out something here, West Bow and Victoria Street perhaps, and I’ll show how this changes through 100 years of maps here. You can trace changes on the map and relate it to other documentary material and resources.

And then of course there is the chronological map – Chris Fleet of NLS is very proud of this form here, the map started in 1870 and gradually it grows to show the expansion and changes to the city over time, giving a 2D map a more dynamic feel that will appeal to a more general audience and their spatial awareness.

It’s probably evident here that our data is held in all sorts of different places… The Mapbuilder is all about address based history – census data, taxation records etc. So we used a geocoder to exploit these address based history. And we were plotting these points on a historical map – anyone can plot on a google map but it’s adding it to the historical map that adds important value here. So you can look, for instance, at clustering of addresses of solicitors in Edinburgh. When addresses have been geocoded they can be exported as a KML and viewed on a historical map. So the distribution of edinburgh solitors from 1861 superimposed on a relevant historical map. If we look at the same sort of group of solitors from 1811 we can see a move of location – that needs investigation. I think that’s very much about the change in practice in the law around this time, from lower new town to more central commercial areas.

Other ways to make this sort of data available to the wider public. So looking at James Colville, the Edinburgh Cooperative Building Company Ltd, the colonies and his walk to work in the 1870s – looking at this data you can see real social change over time.

Similarly you can look at James Steel, 1869 – Easter Dalry feu – and see the development of Haymarket over time.

Another tool we have here allows you to measure distance from the tool, you can see the trip of Colville’s walk around the colonies – the distance, the gradiant, the area of his travels. Very useful.

Of course addresses are one thing but also wanted to think about properties in Edinburgh. So boundaries and juristictions are very important here. So we’ve used our own data on properties here. One of the greatest contributions I think is in the definition of these maps – by creating shapefiles for these maps we can pour data into our thematic mapping engine. We can use those boundaries to express complexity in administration areas of the city. You have to imagine a mosaic of overlapping juristictions and some areas that are entirely dislocated from the rest of the city. For a historian to have that laid out so you can then plot data into those maps with the appropriate boundaries. Whilst we did it for Edinburgh it could be for any city really.

Q&A

Q1) How have students been finding these tools and what have they been doing with them?

A1) History in practice. Dissertations and advanced projects. 8 different types of case studies of that. Possibly talking to the converted here but they have responded really positively. And there is a community neighbourhood project in Wester Hailes that has found this work really useful and there has been lots of community engagement here. And there is also a project on mill sites in Perthshire that have also been using this data.

Case study – ‘Engage & Reveal’ project – Lindy Richardson, ECA

I’m going to talk to you about collaboration. The title should be “Reveal & Engage”. But after listening to everyone today I’m going to rename it “Engage, Reveal & Engage”. One of the challenges we have is about engaging our students. We artists can be quite separate in our practice until it comes to showing off – much of how artists use the web is about showing off our work!

So I want to start by talking about collaboration, working together to achieve something. Artists do get together whether virtually or in the flesh. There are loads of collaborative drawing projects line the Moly_x:an international moleskin sketchbook exchange – you can find this on Flickr. Artists draw and send on and new material is added. It’s a progressive linear collaboration. You contribute and it is physically exchanged and posted on the web. You haven’t actually interacted with the other artists though. It’s actually quite remote.

I set up a project in ECA to help students to understand how to physically interact with others’ work. Student one had two areas of pattern, student two had two different areas of patterns. And the idea was that they printed onto the print bed. Then for the second screen you had to print on the person before you’s work. They freaked out! The idea was about physically interacting and engaging with their fellow students’ work. We do lots of physical stuff in art which allows lots of handing on of work rather than collaboration – but you wouldn’t do that with one person researching something, another writing an essay, etc. So the idea here was that they engaged with and reflected on the process but still students in the printing project were mainly thinking separately…

So, I then set up an international collaboration project. This was British Council funded across cultures encourages collaboration through physical exchanges of materials from indigenous cultures. So we showed students Ayreshire needlework and Paisley paislies. Students responded to that original inspiration. And partner students in China did similarly, took inspiration and sent to us. And then the idea was to exchange these fabric pieces and we would add or subtract to these as part of the exchange. And what I expected was absolutely not what we got! So we sent a beautiful hand embroidered pieces and many of thenm came back quite crunchy, quite glued. Some of our students were quite upset by that.

So… Reveal and Engage… was a project at ECA to encourage our students to work together and to move out of their bubble, and to find synergies and common research areas. So we wanted them to contact each other, to engage in dialogue and to be collaborative. As artists and designers when we put up our materials online that’s our name, our work, and some text. So we did this event in the sculpture court. Each student got a 1.5 metre square space to pitch themselves. We taped out squares, they could pick their own area and sell themselves. You were speeddating each others work basically. Interestingly a few programme directors said no to this event. But when the event ran the students kept coming up and wanting to join in. I was a bit naughty and let them take cards and engage but not pitch themselves.

So the students required to provide a concise statement about your areas of interest and research focus. And examples of their own practice. It was really good for the students to think about that. So the students had a name plate with name, email, mobile number, website (where appropriate) and programme. In the second year we were asked for name badges though one student hated that. The students had to make 5 contacts. This was excruciating for some of them. It’s so easy to do this by phone, email. etc. To force them to do this physically was alien but was really really helpful. They had to make a minimu of 5 follow up meetings for discussion and potential development. Some were nervous about having too little interest, others were overwhelmed. Students quickly became aware of how effective and relevant their approaches were.

One of the most important things was to encourage students to enjoy the experience. to make contacts outside your area. And it will have huge benefits in the future. So here is an image of an ECA fashion show where students from textiles and fashions have worked together.

And then… ?

The challenges of working together became apparent. We set up staff surgery sessions to help with this and this also allowed you to work with both students at the same time, staff from outside your own areas. And that helped a lot as you can set up “collaborations” but as staff we often leave students to it and they need some of that support to make that work.

Some great collaborations took place – lots of fashion and textiles students working together, a great example of a performance costume and jewellery designer coming together. And the students really became aware of transferrable skills, particularly around communication, presenting themselves, being professional.

So how is the collaboration and the success of this venture assessed? We use the e.portal – we give feedback and the students have to also reflect on themselves and only then do they see both aspects of feedback in parallel, we use peer assessment, we had some sessions with the students themselves. But there are challenges here. Our students are very visual but they are not as keen to put their work into writing so this means we can have great projects and work from students but then their poorer performance on written aspects and reflection can effect their feedback or performance.

Next a project with concrete, glass and textiles in collaboration with Saint Peter and his collaborator as muse [I'm pretty sure that's wrong, correction to come], an incredible concrete thing. And we will produce something amazing marking collaborative forward direction with the University which ECA is now part of.

And now, to lunch!

‘Enhancing the student experience- Representing, supporting and engaging with our 20,000 members’ – Rachel King, Martin Gribbon and Andew Burnie, Paul Horrocks (in absentia), EUSA. Abstract

Through this session we hope to give an overview of EUSA’s activities and to give an idea of the practices and activities that IT tools have been used in our work. We had hoped that Paul Horrocks, a third year maths student whose work you will see, would be able to speak today but he’s tied up with exams at the moment but we wanted to acknowledge him here.

Our visiiojn is to represent the student voice effectively to the university and beyond, to support student academic and social wellbeing, provide opportunities for participation and development through student activities, and things like discounted food and drink etc. We like to be a collaegue, a critical friend etc. to the University. All students of the University are automatically EUSA members unless they choose to opt out.

Representation is really important, we have to show we are listening and responding and to know how best to support students. Our general meetings have had poor attendance in the past, often not quorate in fact, so we have, for the first time, run a referendum online this year. And we had an average of 2000 votes on each item versus meetings that would have perhaps had 120 students so that’s been a success we think. We do also try to encourage students to engage – we can seem like a strange and perhaps irrelevant interruption in studies. So we do things like supporting candidates for the student elections and telling them lots of tips and hints about how to run a successful campaign… [we are now watching a video made for candidates on how to deal with nice and very difficult students you are trying to engage with - on YouTube as Election Advice - Door Knocking; Election Advice - Lecture Announcements].

Representation is most effective when student led so I am handing over to Andrew to talk about a very successful online petition that he led…

So last year registry informed us that they planned to reduce the month of exam schedules down to two weeks, were really angry and upset as that crammed near 10 exams into a very short period. I am lucky, I’m a representative for my class so I could email student colleagues and to let the university know. We were able to get it increased back to a three week period. But that wasn’t great. Many students hadn’t heard about this until my email, they didn’t feel informed or consulted by the University. So I set up an online petition – I wanted name, I wanted to know about course and school to see if this was just an issue for me and my colleagues. Then I wrote some code to turn the responses into a spreadsheet and look at the statistics. I thought that we would have loads of Science and Engineering responses but we actually had loads from HSS. And we had good responses from first and second year students. The most responses were from Informatics, not surprising as my school and they personally had an email from me. And I got a lot of students on joint degrees commenting as they felt that their dual schedules were not properly accomodated. I also had Google Analytics on the site to see activity. I shared the comments that had been placed. Those pages were used quite frequently and students were really thinking about whether to sign it. It was first just promoted on Facebook by me and by emails to my school. On the third day I send EUSA an email asking for it to go to class reps. When you target emails at engaged people like class reps. And it went pretty viral on Facebook. So we saw lots more responses. And Twitter was useful too but not many. Most students use Facebook, a lot don’t use Twitter – but computer scientists do. So, we had all these responses and, with EUSA’s support, we got the decision reversed by Registry. So why was it successful? It was student led and that’s crucial. Well it was a petition about only one issue, it was focused and clear, but you could personalise it with the comments box. People could participate in different ways – by signing the petition, by sharing on Facebook or even coming to the meeting with Registry, allowing that engagement on lots of levels was really important. Back to Rachel…

One of the other things we do in supporting our members is the services like the Advice place – we offer accomodation, health, etc. advice and that’s all online now. And we have been working on outreach with a roadshow around the university campuses to explain what the Advice Place is and does. And part of that is ensuring their Facebook Page and Twitter pages are up to date. The Advice Place is now in the Dome with a lovely new centre. You can see that they are sharing information on Twitter about student support funds, condom deliveries, where to find them, etc.

Societies are a really big part of students lives here, there are over 160 and we have been setting up a database of all societies so we can train treasurers etc. And you can now engage online, join online, pay your subs online etc. Each society has a page they can update and let people know what they’re doing.

We also have a volunteering centre in the Potterrow dome now and students can come in or look online for volunteering opportunities. The volunteering centre can easily add opportunities and students can easily sign up. I really encourage you to take a look and think about volunteering opportunities you may have – there is almost no part of the university that wouldn’t benefit from some volunteering effort.

We also have various peer support services – there is an International Buddy Project, and a project called Tandem – for people who want to practice speaking various languages, just talking not academic stuff, and that’s open to staff and students. We also have a scheme called Peer Proofreading and it followed a pilot in recognition of demand among non-native English speaking students for reliable sources of help in proofreading student work. The proofreading is purely about spelling and typos, not about academic content. So the student submits some work, it gets sent to a trained volunteer proof reader, and they send back feedback and the student can meet to discuss issues etc. And there is a community of proofreaders building up – a Facebook group for them, we’ve been surprised about how many students were keen to train as proofreaders actually.

And we have an initiative called Path Finder which is about choosing appropriate classes. At the moment students have the DRPS only, it’s hard to navigate that system. And it also helps highlight prerequisites etc. The idea is that students and staff have coauthored course descriptions. Students can see both sets of information and can see the consequences of that course in terms of course eligibility etc.

So far they have the DRPS data and BOXE reports and we hope that Paul, who has been designing this, will be able to work on this over the summer and will be able to get some financial report to do this. And now over to Martin…

I’m going to talk about a Facebook page we set up for Freshers Week. I don’t think this is neccassarily groundbreaking but I wanted to explain why we used that approach.

This was a Facebook Group, called Edinburgh University Freshers Week 2011. It has 2131 members. The first post by a student was on 17th June 2011 and actually we had 1000 members already at 17th July 2011. Students really want to engage early in the year.

So why do this? Well students want to come together before September. It allows students to ask questions they might otherwise keep to themselves or each try to ask individually. So it allows students to share experiences and expertise. However a downside there is that not all answers will be correct so we have to keep an eye and comment where there is an incorrect answer address that. We use social media a lot but this is by far the most successful social media activity we’ve done, it’s really enhanced the student experience.

So to look at Facebook here you’ll see a typical question which was about whether or not accommodation services should have been in touch, it gets 26 replies and they find solutions and approaches. And we have another student looking for others on his course. And others share where they will be, finding out who will be in your halls etc. You also see students setting up their own groups for various accommodation spaces etc.

We have set up the Edinburgh University Freshers Week  2012 group already. They have to ask to join. I’ll accept them only if they are real people. Businesses we decline. But we’d encourage any staff who want to to join this group and help students feel part of the University. Back to Rachel…

Future challenges for us certainly relate to engaging with our ever-growing and diverse student body, and ensuring there are inclusive and accessible learning and teaching – podcasts and WebCT being of concern at the moment.

Q&A

Q1) Are you thinking about having any special focus on distance students as we increasingly have more of these

A1) Rachel: We are talking with the University about this. There is alo an independent group called SPARKS that support student associations who are also looking at issues around distance students and how to support them so we are engaging.

A1) Martin: Obviously Facebook and Twitter etc. are globally available. We do also email about events on campus and campaign etc. to all students, distance or not.

Q2) DRPS is not only difficult for students, also very difficult for staff too. The Pathfinder system looks great but how do you plan to keep information current?

A2) One of the things that Paul has been so grateful is that the school felt that to set this up they needed the ability to maintain and keep this system up to date. And there would be a student coordinator every year and to add new data every year.

Q3) Are there plans to roll out Pathfinder to other schools?

A3) They would very much like to. They have tried to design it so that that’s possible.

Case Study – ‘The Idiots Guide to Collaborative work practises: Author, The students’ – Victoria Dishon, School of Engineering

I’ve been doing some work with our students on how they engage with their academic studies using technology. When I started doing that there were significant discussions in our school about what students do when they receive an assignment from us. I didn’t say what sort of technology I was looking at. I just asked students about technology.

Someone from another organisation said that “Engineering does a lot of group work, do you provide collaborative software? What do the students do when you give them an assignment?” and although I had some ideas I wasn’t actually sure.

So to see why we do so much group work we needed to look at our degree programmes. And all of these are accredited b the relevant professional body (e.g. Institute of Mechanical Engineers) and as a result the activities and assessment is very structured. So I’ll show you our mapping of specific learning outcomes to the degree programme from when we were most recently accredited in 2008. So if we have a look at these learning outcomes the ways in which these are phrased clearly requires you to talk to others, to exchange knowledge. And there is a requirement to manage and participate in shared experiences, in group experiences.And that is experience that you need to have for the real engineering world. And you need to understand customer relationships and peer collaboration.

So, I decided, going back to that original question, that I needed to speak to my colleagues about this and ask them that question. And my colleagues said: well it’s difficult to say; it depends on the assignment; I don’t really care as long as it comes in on time; well they must talk and meet. Some of my colleagues know really well what their students do. And it does depend on how much they are involved with a specific assignment. But generally it wasn’t really clear.

So I thought did I ask the right question? Did I ask the right people? So I decided that I better ask the students… So normally if you send out a student survey you will get 10-20 responses from super keen people. But I got 200 responses!

So I asked if they were using social media or file sharing sites for a class activity or an assignment. 94.5% said yes. I asked about what they were doing with them. There were tick boxes etc. and also loads of comments. I’m happy to share the detailed data here and will be doing that with my school of course. Students were using social media to discuss how they use class materials. Students upload tutorial sheets to Dropbox or Facebook and working their way through the tutorials. They write their workings out, take a picture, share it, correct each others work, explaining what they’ve done wrong. etc.

Students responded that they do this all the time, it’s not part of their assignments alone, it’s a core part of what they do. They do a lot of filesharing – for varying reasons. Mainly they do that because email isnt very efficient and don’t want stuff lost in the email boxes. And they are creating shared materials, not just assignments. So they had more in their toolbox than we thought. Not hugely surprising but the data is super helpful. We have decided we want to explore this more. I originally sent this survey to all our students. I followed up the survey asking if students wanted to come and chat and follow up on this. Seven students came to chat for half an hour, most went on for an hour and half in the end. All of those students were happy to work with the school to develop tools to help them with their learning. But that was a very self-selecting groups.

So some examples…

A 1st year Civil Engineering student has a laptop and smartphone. They are part of her life – not just her studies. She uses facebook every day mainly for social activity and she uses it as a lifeline to back home in Aberdeen. And that link was really important to making her feel her at home at university. She is also happy to join in work on there. There is a year 1 Civil Engineering FB group – they gossip, they share class info etc. Its set up by students themselves. She did join in a FB group for sharing documents and discussing an assignment. After that completed that group stopped. She uses dropbox as more reliable and harder to lose than a USB stick, She uses text messages to arrange personal and academic meetings. Not a big fan of email – it doesn’t seem personal enough for her. She’d prefer phone or Facebook.

A 3rd year Electrical and Mechanical Engineering student is a class rep and uses technology across personal and academic life. He use doodle to arrange meetings with email confirmations. He uses Dropbox to manage all files and to co-create academic materials. He doesn’t use his school file space at all. He also uses Dropbox to upload tutorial questions and past exam questions. And they use mobile phone or iPad camera to share notes etc – that was much more widespread than I realised. He regularly creates and managed FB groups, managing a University of Edinburgh Society page including advertising. And he uses FB to plug gaps in the knowledge between his two disciplines that are not fille sby the academic materials.

A 4th year Electrical and Informatics student. He considers himself to be completely digital, uses a laptop and mobile. He sees everything online as his front space to the world, that it is his personal brand, and how important he thinks that is. He uses Google docs, dropbox etc. And he’s created loads of spaces himself here.

So the commonalities here…

  • Ease of use
  • frequency of access – want everything when they need it and where they are
  • consideration of the tools that met the differing academic and social requirements
  • all demonstrated levels of understanding of privacy and security issues that suggested these had been considered before I spoke to them
  • all consider these tools to be essential to their acadenmic work set
  • the development of these strategies happen mostly without UoE staff directio or guidance, through peer discussion adn actions.
So… what do they do when we give them an assignement? They go out into the world and gather their digital office tools, on a bus, at the flat, in the library or in the computing labs,. They work together, they work separtely and they share. And they do a great job of this without us
Q&A
Q1) This sounds very positive but are there students who fall off the edge here..
A1) We had a real mixed set of responses. Some students were struggling and didn’t want technology forced on them. One of the students – the one that created the 3rd year mech eng FB group. There were 102 students in that coure, and 98 were in the group and the four students were being sent that material separately to keep them up to date.
Q2)
A2) We try to provide flexible students who have the knowledge to go out and find the materials needed for any task – whether an assignment or any other challenge. We are saying to them here is the way to identify the problem, find the right tools and find the solution. So it’s about giving them the skills and toolsets to address any number of issues.
Q3) By the time you’ve reacted to what students say they want they will have moved on… or by formalising that space they will move on because they don’t want you there surveilling.
A3) I would quite like to have shown you the FB groups students use so I asked for permission but they said no. It’s their space. If they want us to help they will ask that, or many will. My concern is about those who are not confident to do that. But us going into their spaces is an issue, it would put them off. It does raise real questions of how you support technology and what technology you support.
And after a short tea break it’s onto the next session…

Case study – Digital Feedback – Dr Jo-Anne Murray, CMVM Abstract

I’m going to talk about some work we’ve been doing out at the Vet School. Some of our students are engaged in online distance education courses so when I talk about digital feedback I’m talking about distance students in particular.

Interaction and communication is key to engaging students in online learning. This is really important when you look at the literature. So it’s about building a community learning experience. So we provide virtual lectures that can be accessed asynchronously. We have a virtual classroom that allows realtime interaction between students and the instructor. We also have text based syncronous discussion. And we have our own virtual campus in Second Life for students and interactions between students and instructors.

So we do provide an aspect of ongoing feedback. But when we come to assignment feedback this has typically been text based and has been delivered by email or through the VLE. Feedback enhances learning. Hand-written comments can be given weeks after submission. And when we think about students perspectives of feedback and the National Student Survey our students are not all that satisfied with the feedback particularly the timliness of feedback, the level of detail and the comprehension of that feedback.

We have lots of work on feedback for traditional students but there has been pretty limited work on the role feedback plays in distance education. Most studies have only examine text-based feedback. And can be limited due to lack of verbal and non-verbal information. Two important factors here are social presence and the sense of instructor interaction, things like friendliness, humour, ways to let the student know that the instructor is concerned and interested.

So thinking about digital technologies… we could use audio, screencasting, webcams. Although quite limited there are some programmes using digital feedback in HE. And this potentially gives us an opportunity to provide richer more detailed feedback, more comprehensive feedback, more timely feedback (but not taking more time to produce), nuances conveyed through tone of voice and use of learning. So hopefully enhancing the relevance and immediacy and usefulness of feedback.

So our case study here relates tio the MSc/Dip/Cert in Equine Science. This is delivered part time over 3 years. And it is delivered using a blend of online learning methods, through asynchronous and synchronous discussion. Students enjoy and thrive on quality unteractions and we really try to promote a sense of presence in the teaching. But feedback on assignments lacked that.

So we trialled feedback on dissertation proposal assignment. We used screencasting software called Jing to deliver this digital feedback – it’s a free to download software, it’s easy to use and it’s less time consuming than generic feedback sheets. So if I play you an example here you can talk through the feedback but also highlight relevant text and the key areas being discussed.

We asked students for feedback. All of the students reported digital feedback as helpful and preferable to written feedback. Felt it much more personal and helpful. Some also found seeing the text being discussed particularly helpful. In terms of improving the students work many of our students felt that it did improve their understanding of how to improve their work. All students said they would like this type of feedback again. Most found it was easy to access, we supported those who had more difficulties.

In terms of tutor feedback and how I found it it was very easy to use, it felt more personal to each student, probably included more detail – I was able to explain to a student how to improve her work far easier through talking than through writing it down. And less time consuming.

In conclusion I would say it’s a very valuable tool for providing feedback. It was a very positive experience for both tutor and students. And it really enhanced the quality and timeliness of feedback.

Q&A

Q1) You used JING, I suspect that it was stored to their own server… so who has that recording. Are there any issues with that?

A1) You have to watch out how you upload the recording to the servers but you can make it private to a specific URL. I have downloaded those files to our own servers as flash files so they could be deleted if we wanted them to be.

OER, OCW, MOOCs and beyond: open educational practice European research & Discussion – Professor Jeff Haywood,Vice Principal Knowledge Management and Chief Information Officer.

What I’m going to cover is to quickly look through OER, Open CourseWare, MOOCs etc. and educational practice, and to speak about what we do and don’t do here at the University of Edinburgh. And to end on a set of slides on economics.

If you want to read the best text on this it’s Taylor Walsh’s Unlocking the Gates (available free from Ithaca). So OER or Open Educational Resources… it is an area of real interest to those that are in th eeducation for development and developing nations etc. so organisations like UNESCO etc. have funded these. And funding from HEA, JISC, Jorum etc. have been important to the creation of OERs. And people like Open Nottingham and Leicester for instance have really stepped into this. We have tried before and may want to revisit.

What is OpenCourseWare is kind of a hodge podge of resources, many of incomplete. MITs set are rated quite highly but many of the resources that are referenced are not open, you cannot do the readings here. There are standards coming through here… there is development of ISO standards takiing place. And the Open University is one of those who have stepped into this domain and into free courses and the space of the MOOC. The thing to note here is the idea of fully automated courses. Standford’s first course here was CS 101 and if you see their FAQs you are entirely walled out of the institution and you get no credits for the course. MITx awards you a certificate but not tradable in the academic exchange sense. And ChangeMOOC which is about the converted learning with the converted.

I also wanted to talk about Coursera which is a Stanford spin off. There is a question here for Edinburgh… do we build our own. For us we think it makes sense to join in with an existing leader so we are talking with Stanford adn Coursera to open that up and looking for volunteers to build materials for that space.

And I wanted to move on to OEP – Open Educational Practices. The OPAL website (oer-quality.org) and this is about thinking about what you might do and what you might need. In terms of structure and need you will find some super thought provoking discussion in the documentation there. There is a classification scheme with a Low to High Learning Architecture scale and an OER Usage scales rom Low to High. So for an institution you can conciously think about conciously where you may want to be on that spectrum.

The OER University – also mentioned earlier – one of the crucial things here is that it is going to be cheaper for the learner – there is a note there for cheaper rates for assessment and credit. So it has the model of learners learning from OER, supported by volunteers, then open assessment from participating institutions, then grant credit for courses, and students are awarded diplomas or degrees [Jeff is showing a diagram adapted from Taylor 2007]. So we are seeing some decoupling of the institution here…

So I have been working on a project, OERtest, with Hamish McLeod, Sue Rigby and others, looking at how one can go about testing knowledge from OERs. And the guidelines we’ve been building up are concerned with entire course-modules offered as OER – the OER must be an entire course unit/module with full course materials, LOs, guides, assessment protocols, supporting documentation, equivelent to a unit/module offered in any HEI. It is intended for units which have been made available entirely online in one space. So it’s perhaps more like a MOOC.

We have several scenarios here. One is an OER traditional student who attends our institution, studies OER modules, request assessements, then use credits within the same institution. Many were nervous about that but seemed like the most straightforward idea.

The next scenario is an OER Erasmus which is the notion of a student completing a course from another university that is used at home institution – a Stanford CS module say as part of an Edinburgh programme.

Another scenario is an OER RPL is not a student at all, studies OER module from… whereever. And requests assessment from our university and uses credits from our university. This is very much like recognition of prior learning. It should work with relatively flexible institutions. But if you look across Europe some organisations regulate that sort of possibility and process and indeed regulate the cost for those sorts of work.

So the critical bit is you have to understand where in the qualification framework you will define yourself as an institution. You decide the level you want to work in. And how many credits you will assign to the work to be done. And then associated with that when you issue the marks you have to tell the people who are receiving those credits how the credits are acquired. And all of the students that graduate have a certificate explaining how the teaching took place.

So…. we took the proposal about teh University offering credits for other learning to the Senatus Academicus and actually they were quite unphased, as an institution we have real confidence in our ability to ensure that the right process takes place to ensure that we this properly if we decide to do it.

Economic Models..

OER

  • cost for HEI is the sum  of value of all inputs needed to design, develop, maintain course materials and delivery platform plus ensure visible.
  • return on investment – reputation, increased applications, signals quality, pro bono service, complies with current ethos
  • Cost for learner – not a lot of evidance that suggests that the value to the learner community is significant. Time to use, need to integrate into other learning.
  • ROI for learner – additional learning materials for course or pleasure. There is some evidence that users of OER are already students looking for additional materials.

OCW…

MOOC

Cost for HEI: again as per OER plus lite-touch tutoring/support and lite-assessment mechanism for certifiate (if offered) and “advertising” and keep pushing these courses.

ROI for HEI – all of the above but stronger, arena to “practice” OEP – and that’s a place to play that is separate from your main institutional practice

Cost for learner – as OCW but more structured/demanding – and that can mean more drop offs/out

ROI for learner – closer to the “educational real thing”, possible “proof” of competence as certificate – not a trivial thing in some parts of the world, It will cost you ££s for your certificate but that proof of competance is fairly inexpensive and may be well worth that investment.

So… ROIs on accreditation of OER-based learning (=MOOC+Assessment+Accreditation)

The Cost for HEI:

IF (unbundled curriculum = 0)

ELSE (course materials/tutoring = MOOC)

+ full assessment for credit + ward)

ROI for HEI = as MOOC + ££s for assessment/accreditation

Cost for learner = time, ££s

ROI for leaner = accreditation, certification and the pleasure of learning.

So… the cost implications of OER-based learning… Well…

  • Level 9 UoE course = 120/6 = 20 credits @ £9000/6 = £1500 if taken “normally”
  • Cost to assess learning achieved = 1 day work – £300/£600 (gross salary/fEc)
  • Cost to validate/award = 1 day work = £300/£600
  • Cost to learner for 20 credits = £600/£1200

So cost only low versus normal course. So if we want this to be cheaper then the assessment must be lighter, must be different from normal assessment. So needs to be lighter and automated. Which is great for competance based courses, not so much for qualitative courses.

And finally… we know what it costs to do it… what are we going to chage for it. The price can be set for any number of reasons…what can the market bear – which is important for most of our courses and why the business school charges twice as much and dentists can charge even more. And then there is the impact on current offerings of price differntials, small or large. Impact on reputation for quality. Loss-leader approach? Purposeful cross-subsidy for pro bono services etc…  How do you position your institution?

Conclusions – well there are spaces that you can experiment and play with in th ewider educational ecologies for traditional universities. Change in education has been slow, perhaps leading to complacency, or at least low agility. Awareness of why one is there is important for reputation and sustainability. There really is no such thing as a free lunch both for universities and learners.

Q&A

Q1) I don’t think I agree that the crunchy bit of the issue is the economic issue, I’m concerned that the MOOC movement isn’t going back to 1990s style automated learning and isn’t very pedagogically interesting.

A1) I agree to an extent if we’re talking about what MOOCs have largely done to date… a lot have come from computer science and engineering type disciplines where there are competencies that can be assessed in more automated ways. But you need to get the learning outcomes and credits right here and a trade off between the types of course you run in these spaces versus in person courses.

Q2) My issue is about what kind of learner we have in mind. Getting into the university has a bunch of pre-requistites, that’s partly about fairness of admission, partly to make sure students are able to complete and succeed in a course. If you create a course that anyone can take we might as well just open our doors.. that’s one of the implications I think. Isn’t there another or better way to tackle disadvantage of access. Should we provide a bridging process.

A2) I think those are legitimate concerns. But it depends on how you view entries to a MOOC. Participants only get assessment at the end of the programme, that’s one part of the answer, and the other is that this model is predicated on crowd-sourcing the answers to your questions. We shouldn’t assume we have to have the answers to everything. Maybe answers will come from knowledgeable others. Perhaps you moderate them, But it’s not your responsibility as an institution. It’s a different mindset to the one behind our closed gates.

Q2) So how do you manage those expectations?

A2) Well the key thing is it’s a different experience I’m talking about here.

And finally…

Dr Jessie Lee is closing the day for us with thank yous to the speakers, to the committee who have put today together, and information services and the Institute for Academic Development, and lets thank everyone who came along today as well.

And with that we are done here… lots of interesting stuff today and lots of thoughts and ideas to follow up on.

 

Having hotfooted it over from George Square where I’ve given my Innovative Learning Week session on Social Media – more on that in a future blog post – I’m now at the School of Education for a seminar from Dr Melissa Terras, Reader in Electronic Communication at the UCL Department of Information Studies and Co-director of the UCL Centre for the Digital Humanities. She’ll be talking on “The Virtual Visitor: What Do We Know About Users of Digitised Cultural Heritage?”.

You can find out more about the event on the Digital HSS website: http://www.digital.hss.ed.ac.uk/?page_id=493

As usual this is a liveblog so may have spellings typos etc. Just let me know if you have corrections and comments. 

Jen Ross is introducing Melissa and mentioning her fantastic talk yesterday. And now over to Melissa:

I’m originally from near her, from Kilcaldy, so delighted to be up here. So… I do a lot of analysis but over the last few years we have been getting increasingly requests from cultural heritage organisations around where we are, in Bloomsbury, who want to learn about technology and work with us. So I’ll be talking about how users use the online collection database and a bit on log analysis. So I’ll talk about what we know, what we can’t know and what technologies are available to us at the moment.

So the project I’ll be talking about is the British Museum (BM) Collection Database Online (COLL?). And particularly the research area. That area of the website was launched in 2007, by the end of 2009 there were 2 million objects online, 600+k images. By the end of 2011, 800k images. But the BM wanted to know how they were being used, what impact this was happening.

So we’ve been doing user studies at UCLDH for some time

Log analysis of Internet Resouces in the Arts and Humanities – we got permission from the servers to see how many people were using AHRC resources (not all sites had very many at the time but it was a while ago). We had an idea of if we build it they will come but we have a better idea now, we know that it isn’t that simple

User Centrerd Interactive Search with Digital Libraries – led by my colleague Claire Warwick this looked at the comparison of in person and online library experiences – functionality and information seeking environment features such

Virtual Environments for Research in Archeaology – we took a huge long term dig site used by the University of Reading. We set up wifi and we provided technology to try to speed up note-taking. Huge fun… technology isn’t great in the rain… and struggles in the sunshine!

QRator – this is with KCL and an exhibit of biological specimens. We have iPads around the room and visitors can answer questions there, or on the website, or on Twitter – like “is this an ethical thing to display”. And we can analyse those comments. And the vast majority are intelligent answers – my PhD student Claire Ross is working on that. And she has a NESTA grant to do the same thing will all 5 sites of the Imperial War Museum.

Linksphere (Claire Ross was research assistant here) – the intent here was to build a huge integrated system with the University of Reading. But we did have this highly engaged student who wanted stuff to do. She wanted to do user studies but the original project wasn’t ready for that so she asked someone at the BM to let her see their log data… and she worked on that!

We also have workplacement students and one of them, Vera Motyckova, was engaged on this specific project.

We have various PHd students working with the British Library, the British Museum, the Science Museum, Grant Museum. We are very lucky to work with amazing partners here.

So I was going to talk about how all museums and cultural heritage are putting materials online but we don’t know why people come to these sites, what they search for. So we wanted to try and find out with the BM website.

So, Methods here…

Quantitative – log analysis, link analysis, analytics (eg. Google Analytics), surveys

Qualitative – Open ended survey tasks, interviews, focus groups

Toolkit for the Impact of Digitised Scholarly Resources – fantastic tool outlining these methods.

So Google Analytics or web log analysis tells us where visitors come from, which pages they have visited, how long they stayed, where they came from, search terms captured from the search within the site. Online survey (survey monkey( allows an in-depth suvvey. In-depth interviews – we didn’t have time for one to one interviews but these would have been very valuable.

So some up to date contect. The BM had 10.5 visits/60m pageviews in 2011. 1.2m included a visi to the Research section containing the collection online – that’s about 11% of the visitors. That’s the serious section on research. By comparison 5.8m physical visits to the museum (a rise of 4.9%).

The study I’m talking about was a year and a bit ago. So we looked at stats from 20o9 – 2010 when there were almost 9 millions visits, averaging 6 pages per visitors. 30% of returning visitors from 230 countries. almost 2 million searchs on the site.

The most common search terms are about famous artefacts at the BM. But we are interested in the database and what people are looking and why.

So when you look at log analysis and Google Analytics the problem is it’s a bit dry… So some 21% people that come to the collection do so directly. About 15% come in through other sites – mainly the BM shopping sites. Many visits also came from other sites that indicate good amounts of links in.

So this graph (on screen showing a major jump) shows access of the BM site via mobile. There is an instant boost in mid October. And that was 1 week – the sim card switching on period – after O2 launched the iPhone. It’s that obvious in the stats. But whilst you can see usage you don’t know about intent or usage behaviour.

We put a pop up survey request on the site – it hit 1 in 5 people – and ran from 3rd June 201 to 2 July 2010. We got 2.5K respondants. We were delighted by that. We did 30 main questions – multiple choice, Likert scale and defined tests.

So if we look at the age of respondants – most were 21-30, a good amount between 31 and 50 years old. Not in use withe under 20 youths of course. Some 29% of users were in UK, 91% in England; 6% from Scotland, 3% Wales – non in Nothern Iereland.  And also a large group from the US.

When we asked people how they had come to know about BM COL most said they had heard through a friend or a colleague, many from an academic websie. But relatively few had come in via search enine.

And when we asked users what best describes their reason for COL – 5o% were doing academic research. 12% using it for professional research, only 18% ish for personal interest/fun.  And when we looked at academic role it was clear that PG Researchers were the major group, also professors and other students.

We asked users how they wanted to search. Most wanted free text. They also wanted to search by type of object which is interestin though th emetadata doesn’t support that yet. Some did want the data organised by museum gallery but most were not passionate about replicating the offline experience online.

On the whole people were looking for specific ojects, some on a group of objects. Unsurprising that latest research not as well used – that’s what they were doing.

And next… a lesson in phrasing questions well here.. we asked what type of object poeple were coming to the website to see. Some of the print materials are hard to acces in the museum so of particular interest.

In terms of how often the collection database was used something like 30% was using the COL for the dirst time. Another third occassionally. We really needed to understand that – it’s the response rate rather than who is using the site.

When we asked the users what improvements they would want – most wanted more images, many wanted improved search facilities, and some wanted more collections. Some wanted zoomable and 360 degree images. Great stuff but is it realistic to do on this scale. Notably most users wanted to have COL be easy to find and access and improvements have been made to address that.

Users wanted images in higher res, image ordering, less steps for retrieving images once logged in. Option to return to search results after ordering an item.

Users wanted to see more objects – better information on physical presence/loan included.

And we asked which social media appliations people wanted in COL. 65% said no. Some said Facebook. Some said tagging. This was a big Meh! The users were not that interested, there for serious research.

We asked users if they reuse image based content elsewhere – some said no, some said yes… we didn’t but should have asked for more info here.

We asked people are you on the BM;s website as a result of a visit to the museum – we asked twice and people were clear that visist and website visits were differnt. COL use it for serious research vs. fun of in-person visits.

And finally we had a task at the end of the survey. In computer science you give people a sample task to find out how they would run a search on your website. So we used the example on  Greek Vase. I knew that specific item and couldn’t find it… so “you are searching for a greek case which you know in the BM as you have seen it in a print catalogue. It is an Attic black-figured lekythos from the myth of psychostasia. And it has the catalogue number B 639.”

So, if you look for B 639, or psychostasia, or lekytos you get nothing . The 6 people out of 174 users who found the vase took the space out of “B 639″. The British Museum were surprised at this…

We had a similar task for a painting. And in both cases we found that users try to search in Google type ways – people learn information strategies in these places and we can’t be the same but we have to be aware of that.

One of the interesting analytical things you can do is compare where people say they are with where the logs show them. These cross checkings help you see if you have a representative sample. We didn’t offer the survey in other languages though – perhaps we should have. But little cross correlation we can do between logs and the survey. And in between there is a space where you can’t quite touch about motivation and behaviour – that’s where surveys come in…

So, to wrap up, we showed what the scholarly perceptions of the BMs information environment is. We found that digital resources are used extensively by academics as part of their research process and are considered vital to their research. We found preference for visual material. And a real different between a physical and a virtual visit.

We found that social media was not a priority. But we also foujnd that academics display specific information seeking behaviour and sophisticated search strategies. They come for known objects, with deep knowledge of the materials, it’s a serious and purposeful visit.

We got a better understanding of search patterns and information seeking behaviour of a specific user group. We provided a valuable guide for further development and refinement of the BM coll page – not many but really clear guidance.

And we are going to repeat this work and do this as a longitudinal research. And we are also involved in work with other poeple – National Gallery, BM and National Museum of Wales for a full 2 year longitudinal study of all types of users here. But this work completed has acted as a great pilot – and our masters and PhD studemts are invaluable here. We’ve been looking at the National Gallery and they have 2000 items(?) – far fewer than BM – but all really really famous.

And finally thank yous to Matthew Cock and David Prudames, British Museum; Claire Ross, UCLDH; Vera Motyckova, ex-student at UCLDH (now at BBC). And also to @paleofuture for an amazing 1962 comic predicting that researchers may consult materials at the Library of Congress or British Museum remotely – very nice!

Q&A

Q1) How confident are you that 50% users are researchers – aren’t they more likely to fill in surveys?

A1) You’re right. This comes down to survey methodology and you just have to be honest about that in your write ups. We got a 10% response rate – about right but what about the others? But even seeing that there is real use by researchers is useful – even if only that 10%. When people talk about that stuff we don’t see references to the online version of an item but just the item so you can’t tell from the literature.

Q2) I thought that 35% of users who would be willing to engage with social media isn’t bad.

A2) Yeah but the age is mostly post grads, Facebook and Twitter users etc. So it seems low. And if you are deciding about resources – better valued for digitised resources than for investment in social media. The National Museum of Wales have millions of items and they have users no longer in Wales but are doing family and genealogy research – real balance to strike. But BM work showed as much info as possible is best.

Q4) Did you find out much about unsuccessful visits?

A4) Yes, at the end of the survey there was an “other” box. And they told us about frustrated searches, images they couldn’t find – all very useful. Important I think. Most responses were pretty positive. But on suveys poeple can share more negative comments so great to have so much positiveness

Q5) I’m from RCAHMS and we’ve been working on crowd tagging, could you say something on this…

A5) I did a tiny amount of work on Flickr community tagging work but huge interest in this. I had poeple who run these virtual museums and they millions and millions of hits. Tends to be image based stuff. But libraries and museums tend not to provide this stuff. Enthusiasts do this stuff exhaustively whilst museums don’t. More to be done here. But projects like First World War Poetry DIary did a great community sourced project digitising amateur poeple’s stuff. And the other thing is amateurs do not need the physical items – they collect digital copies of an image, they want an exhaustive collection. Archives and museums would never do that stuff. And we can do more to look at that relationship around who owns what and who gets to engage with it. I’m doing a talk on Jeremy Bentham later today – we have one woman who has done almost half the transcribing! She did it to unwind! Tapping into those key users is really interesting. And Pinterest and Tumblr etc. are picked up fast by these enthusiasts – very responsive to change. But organisations are getting better at that and being more pragmatic about sharing. The BM has a SPARQL endpoint that people can use to do their own interface on the data. That’s the future – making systems robust enough for better access.

Jen: On that note we should let Melissa go on to her next talk.

Q3) I work at National Galleries of Scotland and we struggle to work out how much data we put with the data? Collection/label stuff vs narrative perhaps.

A3) We found people want to know the size, the details. But the story behind the object may not be as important as the basic information. Provenance was important for users. But different questions for art vs. history.

::: Update: Melissa Terras has allowed the organisers of this session to share the audio recording alongside the slides so I have now embedded these here :::



 

sustainable

Today I am at the Digital Scholarship: A Day of Ideas which is a day of “talks and discussions for staff and PhD students in HSS, to inspire and share ideas for digital research, teaching and scholarship. An exciting programme of invited speakers working in the field of digital scholarship will present their ideas and their work” taking place at The Business School at the University of Edinburgh. The Event has been arranged apart of the excellent Digital HSS programme of activities. The full programme is available here (and I’ve also linked to the related abstracts in the titles for today’s talks below).

The event is also being webcast and can be viewed here: http://www.digital.hss.ed.ac.uk/?page_id=504

As this is a liveblog the usual caveats apply to this liveblog re:  typos, errors, etc. And please do leave me comments and corrections!

Continue reading »

tweetbird

Today I will be liveblogging from the University of Edinburgh IT Futures Conference 2011Social media in academia: a tweet too far? - which is taking place at the Informatics Forum in Edinburgh.

The usual caveats apply to this liveblog re:  typos, errors, etc. Today I am also presenting so things will be very quiet in one session I’m afraid.

Here’s what will be coming up:

Welcome and start of conference - Jeff Haywood, Vice Principal Knowledge Management

Jeff is opening the day by saying that it is a time of growing interest in the use of social media. What do you say talking to a room of people on social media – there’s an odd sort of disconnect there. Learning and Teaching, research and administration all benefit from social media. The sort of rolling news feed is great but it can also be a rod for your back. But you are also seeing discourse emerging online between groups who perhaps wouldn’t have been interacting. And you see this idea of reaching out to the community, of transparency, of citizen science can really add value. The discourse is clearly a very important and here to stay activity. But it also presents some real challenges. We only have to think about the REF. As research and as learning and teaching starts taking place away from the normal structured spaces it challenges us in terms of how you keep, how you value, how you refer back to it. And you see those questions emerging in the areas that are most active in that space.

From an administrative point of view even being able to tweet the state of buses, demonstrations, disruptions, changes of venues, events can be increadibly useful. And that forces some of us to participate. If that information takes place on our mobile hand held devices we have to engage with those in order to keep up with that activity. And that produces an odd sense of sczophrenic activity of participating and hiding. And I’ve had a lot of conversations recently about the way that technology is driving us. There is still a lot for us to work out here about how we deal with finding the right balance there.

Session 1 (chair: Hamish Macleod)
Fakers, fools and narcissists: How cultural narratives of blogging affect online reflective practices - Jen Ross, Associate Lecturer, School of Education

Jen is going to be talking about social media beyond the academic sector, particularly looking at blogging. The main arguement I am going to try and make is not that we shouldn’t do it but that we should be attuned to the way that we use those technologies from outside academia. A quote from Carpenter 2009 stats that “electronic environments allow for and even encourage active integration and dynamic interaction, resulting in a mixing of genre and literary practices…”

I will be drawing on my PhD work on reflective writing and online assessment and I found that reflective writing is greatly influences by the wider cultural narratives around blogging. Aspects of self-promotion and authenticity; accursations of narcissicm and pressures to confess; and the growing sense of duty almost for us as professionals to have some sort of online presence.

I am going to tell you 6 stories of blogging and as these are examples from a few years ago I’ll talk about what may be happening today.

Blogs, particularly when tied to real identities, have to be authentic and honest. The idea is that you get something from someone on a blog that you would not get any other way. One of my interviewees, a lecturer of post grad students, said that students shared things they hadn’t even told their partners perhaps, really opening up. Students seemed quite aware of their audience though, they had interesting take on the same issues. Student felt that he had to be creative honest and free – they felt that was part of the criteria whether that was explicit or implicit. Another said they didn’t write for their audience, that it was them… but with the performance indicators for their blog.

Some reflected on too much information being dangerous. One lecturer of undergraduates had put a lot of personal identifying information in their public web portfolio. The student hadn’t thought about the risk but also felt that the lecturer might mark him down for not sharing his information. By contrast others were quite cagey about what was shared, sharing fragments of identity for safety.

Putting your best self forwards… an undergraduate students commented on their own self-editing. Another undergraduate said that there was a difference between her scholarly eportfolio – her serious self and her facebook self, her silly self. And another student reflected that you are always performing in some way, no matter which context you are in.

Many of the students and lecturers were at pains to point out that they weren’t the sort of people to do this sort of blogging thing. Students were keen to point out that it wasn’t what they do. There was a lot at stake as students associated blogging with negative images – narcisscism, geekiness. There were so many ideas of the blogged as shallow and self-obsessed bloggers. A student commented on the cult of celebrity. Another commented on a dependency, getting hooked on the tutor, really needing that feedback, feeling forgotten, worrying that they had been forgotten about. When we set criteria we rarely think about the anxiety and stress about the speed of marking. Curtain 2006 talks about “anxiety may be the key risk associated with blogging”.

And finally there was this issue of the personal brand online. I asked a student about making her blog public. She said she might do when a graduate when she had rewritten or

A student commented that she would not write into an online form but into word first. It felt too live to write into the form “maybe it’s something to do with um what you, sort of preconceptions of what a bvlog is and what the internet is…”.

And I think we need to think about how we adopt these tools in academia and what we do.

So some news

There’s been quite a bit of hoo-hah this week about the idea that bloggers might be revealed by Google Analytics – real tension also more widely on the loss of anonimity.  There has also been a lot of discussion about requests/requirements to take down information on their blog, and freedom of speech. Another story here about a Beirut blogger writing a book – this isn’t news any more, the online and offline is beginning to really merge. This week Disney brought a series of mummy blogs. And there was a news item on “blogging your way to a better career”. And the Guardian is also running a session on blogging for beginners: driving traffic and engaging audiences – that’s something that you would expect media or organisations might do but that’s increasingly something individuals do.

I think if I interviewed my participants today I’d see more on that sense of personal branding and what that means for reflective writing I’m not sure. We need to review some of our ideas about reflective writing for networked learning contexts; we need to think about how we induct students into that culture of blogging at the outset.

And Jen closes with the classic xkcd “someone is wrong on the internet” cartoon

Q&A

Q1) How much is this an extension of what students already do on the internet, building personas and identity. Does making this explicit make it easier to address some issues now

A1) I agree with you that students are very strategic about how they present themselves online and offline. But in a reflective context they sort of deny that as you are supposed to be telling the truth. I hope my research casts a question on that – are we glossing over some things that are happening there

Q2) I was a little nervous when you referred to an eportfolio that a student was talking about as being “safe within the walls of the institution” – I’m not convinced that anyone can do that…

A2) I had a few students that were saying that they were not worried about their items being used. Then they both told me about a story about one person’s information got shared with all the students… but they weren’t concerned about this. I think there is a real information literacy issue here – these tools are not thought of as “really online”. There’s a real tension there for teachers between opening students up to participate and warning them

Comment) I think there are so many terrorism regulations, for instance, that we have to educate our students about risk and safety.

A2) I think the key issue for me is around work to rethink reflection to see what we can do best online. But we probably do need to back away from the idea of authenticity to make the most of some of these things.

Q3) On that point I wonder about the genre of blogging if we are inducting students. Where are the role models. Should it be the public blogs or should it be something that academics do?

A3) That probably depends on the goal of that particular blogging context. If we give students the role model of public blogging, if we do then lets do that fully, lets make that a beneficial aspect.

Q4) Every student needs to find their own blogging voice and role model. You can put out personal things online but you have to be prepared to take that abuse. There are also lots of role models out there of researchers who blog. I think we need to ask students to explore the blogosphere to find their own voice and their own style.

A4) I think when we are assessing a blog we may have a duty to be slightly more specific about what we want as otherwise we’ll have students concerned about faireness of marking

Q5) What was the background of the students you spoke to?

A5) I spoke to students who were in sort of constellations around courses where they had been assessing online reflection for a year already. Most of those staff were quite committed to blogging but they were from a wide variety of disciplines.

Secrets of writing for the web - Richard Coyne, Professor of Architectural Computing, Edinburgh College of Art

Richard will be sharing his personal experiences of blogging today. Richard has created his ten secrets of writing for the web at http://richardcoyne.com and that’s the theme of his presentation.

I was talking to a colleague in another school and asking if he blogged and he said that he didn’t and couldn’t see the pay off. It’s interesting to have people from all parts of the academic spectrum in the room. Early career researchers have an interest in building their profile. And perhaps more reflective older academics who have, like me, many thousands of words under their belt.

Blogging aids my research, writing and teaching in digital, user-generated content, cultural theory, new media audiences. I’m trying to start an MSc by research in digital media and culture. It’s right that I’m out there and doing this stuff. Perhaps my blog will help with recruitment for that, certainly people will approach me as a potential supervisor because of that blog. And the blog helps explain what I do.

Like many people I’m involved in the REF and funding councils are also looking for impact. Through these media everything becomes numeric. So for instance here we have stats for television viewing. This used to be esoteric and difficult to acquire, now it’s just there online. We know that in mass media large numbers are better than small numbers. Does that apply to academia?

The most viewed video on Youtube has over 180 million hits (recently Evolution of Dance by Judson Laipply), Guardian newspaper averages 232k sales per issue (and falling), top selling book is Harry Potter selling over 45 million copies. The average live sciences paper is cited about 6 times (Maslov and Redner 2008).

We are bombarded with these figures. Whether you like it or not WordPress.com tells you your hits. It’s a think you look at, get worried about. You can tell if your work is getting read whether you want to or not. As a bit of an aside I’ve discovered a trick with WordPress. Bloggers want hits, and people sort of obsess about that. WordPress publishes links to the top ten “best” blogs on the front page. If you click on the page then you find that lots of other bloggers will comment or link to that blog to boost their own hits. Congregations around success.. but to what end?

Thanks to Nicola Osborne (me!) giving an excellent workshop on presence on the internet I realised that Google Scholar gives you your citations on any particular article whether you like it or not, I knew that but what to do about it… so if I search for myself I get a list of all it can find in terms of items and citations. There is also a paper that is not mine for an author with my name with some 9000+ hits. You can get lost in that mass of data. So you can now create a user profile in Google Scholar and you can link just your own papers, and give you citation graphs whether you want to or not, calculates your h-index and your i10-index and so on. Barraged by numbers again, we have to address it, or ignore it or deal with it…

Again on the theme of impact its possible to interoperate these programmes and systems. You can easily link your blog and twitter and facebook. I don’t tweet terribly often but my weekly blogpost is automatically tweeted. My dozens of followers therefore see the linbk, the same with Facebook. And there does seem to be a correlation between these other mentions and the hits on my blog on a given day.

So, what do we want?

Well I want to exert influence. Perhaps an indication of influence if you are into publishing is getting cited. And reputation may help with finding publishers and audiences, to sell books, or indeed for external committees, etc. Although I’ve yet to see much difference in sales of my last two books on my blog yet.

Another aspect of my work is teaching and Jen has already talked eloquently about this. I have used blogging in my teaching and blogging has lots of benefits for me and one of those big pay offs is teaching. My blog post is published at 9am every saturday – they are scheduled that way – and often that will relate to teaching work in some way. A colleague has created a blog aggregation based on RSS feeds – my own and others, one is Media and Culture, and that gathers blog posts for that particular course. I use categories on my posts to indicate which type of post it is, where or how it should be aggregated. Students can then explore and comment on these blogs. So what we require our students to do is not to ask students to blog their own reflective blogs but to comment – they can comment on any of the blogs in these aggregations. One of the advantages for me is that when I give written feedback I can even reference them to blog pages – 60 or 70 blog posts etc. that may give an expanded discussion of an issue.

The assignment regime for that particular course includes 10% of the marks for 1000 words (that the students choose) from their commenting on blog posts. We can do that here as we are learning about media and culture. So the assessment is about comments not posts.

And still rattling along the theme of payoffs… in addition to teaching and more important perhaps is the development of research ideas. My own writing and my own reflections are here being scrutinised by public affairs. Wikileaks, ethics, etc. all hot topics. What does my theory bring to bear on these current issues? Blogging forces me to do that and lets me keep my (public) notes, get feedback, collect searchable links, refine my writing. Now I do want to publish. So far I’ve been rejected by two publishers for the idea of turning my blog into a book… a blook perhaps? I do have this idea of a lexicon of terms perhaps – my grand ideas is to create that glossary – still waiting for publisher comments on that.

Finally there are costs. It takes time to create blogs. I limit myself to one post a blog. During slight periods or vacations one can compile a list of posts that can be scheduled. Time is an issue. I actually like writing – not everyone does. There is the concern that it is self-indulgent. Maybe I may look desperate here? Do we want to buy into quantification? And IP control, saturation,… plenty of issues.

So in summary, managing identity and personal branding is a new thing for academics; masification comes with the medium but there is a long tail, a gift society, prosumerism; scheduling – what is happening to the digital native generation is that they don’t submit themselves to scheduled tv programmes for instance as they download their content. In blogs we think about scheduling  and organising; and there is the danger of submitting to pop intellectualism.

Q&A

Q1) I think there is an important aspect to blogging that you as a while male senior academic haven’t touched upon, the building of community. That is very important for early career researchers, for sharing experience as a woman in academia, as a non white academic etc. There are a number of bloggers – both under their real names and pseudonyms that do this. I’ll mention them in my talk later.

A1) I guess I was looking at this from my perspective but I’m interested in whether my practice encourages my early career colleagues. But I don’t force my colleagues to start their own blogs – they may not want to, writing ability may not be there. A lot of students may not have the same facility to write quickly without edits.

Q1) Many of those who do choose to do this really find it helps them develop and improve their writing. PhD students and research fellows are finding it really important.

A1) I was trying to work out why students resist. Possibly an issue of future proofing – the reluctance to share half-formed ideas, a temptation to wait until confident.

Q2) Two observations really. Some posts get loads of hits, some get hardly any. It’s great to understand what aspects of academic work chimes with people – that’s hard information to get any other way. An looking at PhD students they get really interesting things out of the process but they are concerned about giving away too much of their work. There is a difficult line to go along with blogging. If you are in a secure job it’s much easier to take those risks.

A2) I do remember you talking about blogging before, it’s value for niche work, do you want to say more

Q2) I had a colleague who was researching a family and had numerous responses to her blog from people who were writing books etc. But in some areas you don’t get that kind of response. And some students don’t blog because they are concerned about sharing information before funding has come in.

Q3) What is your thinking with the Saturday morning 9am scheduling? Is it to do with when students look at the blog?

A3) I think it was that the first post I published was at that time. It’s a bit of a shock that when you hit “publish” that’s it, you’re live.

Q3) Well I tweet and I worry about doing lots of posting in the evening.

The promise and pitfalls of academic blogging - Brad Littlejohn, PhD student, School of Divinity

For a blogger I’m very untechie. I’m a second year PhD student in ethics and I will be talking about my own personal experiences of the last few years. When I’m talking about academic blogging it’s not really for academics. It’s about topics at the intersection of my academic work and everyday life. that makes sense in my own research work – I focus on christian ethics and that is easy to apply to other areas of life. If you’re planning to teach blogging for academics makes sense. But for me I use blogging as a think space – a place to share book reviews, interesting sources, initial drafts etc. I also try to maintain bredth to write, organise and find new insights from my work. Lots of students try to write journal articles requireing huge care of the materials. Blogging is a great outlet to try out ideas without the time or vigour requirements of a traditional article.

Blogging forces you to think about simplifying complex terms, about making work more accessible to your audience. Blogging lets you try to write well, to engage people’s attention. And you can get criticism, feedback, suggestions of sources through these readers. You may find readers from academia who let you learn from them, form useful connections and challenge you in helpful ways. This has been my own experience, I blog for myself but it is useful for my work. I write to share my wisdom… To enlighten them from their misconceptions… it’s very easy to get an inflated sense of your knowledge! You can become a temporary celebrity overnight – for instance when I blogged the theological perspective on the final Harry Potter film. But 1000 clicks is no match for a good report from your supervisor or an accepted paper.

Your own time management can be an issue. If you feel your blog is for readers then you feel pressure to post regularly. If you spend time on your blog that you should spend on research then you have let the blog go from useful servant to problematic master. Comments can also take up huge amounts of time – the more popular your blog the more comments you will get. And you can be tempted to be more polished and post more conservatively – this is not best for yourself or your readers. But a sense that no-one is reading can be risky – especially if you are talking about controversial subjects. There are unwritten rules about how one does this. There is more freedom in blogging but it can be easy to go too far. One can regret carelessness all too easily…

Once in writing about a visiting lecturer I made a few light criticisms that I thought were part of a generally positive post. But the lecturer read the post and angrily rang the school to ask about it. So now I assume that all posts might be read by anyone. You need to be genuine without being too informal. By making your ideas the key focus you can form great relationships and make good impressions. But that works best when it is the secondary goal of my blog, when the ideas are the primary goal.

And to finish a tour of my blog: http://www.swordandploughshare.com/

I have a contact form but I don’t make my email address available publicly. I’ve had very cool people contact me through the form. I show my essays, my recent posts, my publications – and also some unpublished papers that I don’t expect to publish.

Q&A

Q1) What space are you using? It’s not wordpress?

A1) I use Squarespace – I was advised it was good for technologically challenged bloggers and it’s been great!

Q2) Have you been tempted to edit old material?

A2) I look at the statistics and fewer people read the old posts so I’m not too concerned. But I also don’t want to be too concerned about portraying a certain image. I want to accept and show that I don’t have all the answers

Q3) Why is your name not prominent on the pages?

A3) Hmm… A good question.. it probably should be.

Q3) Some sites use alias or esoteric names intentionally

A3) No, that’s not intentional!

And now for coffee…

And we’re back…

Session 2 (chair: Jessie Paterson)
Blogging on the New Testament and Early Christianity – why? – Larry Hurtado, Emeritus Professor of New Testament Language, Literature & Theology, School of Divinity

I didn’t set out to be a blogger, we just wanted to create a space for discussing the new testament and early christianity and blogging seemed like a good tool. But we didn’t know where to start. A colleague got me set up really quickly. He asked what it should be called – we didn’t want to represent the entire department so we went for Larry Hurtado’s Blog (http://larryhurtado.wordpress.com) and I picked quite a dull template. And we added a few pages about me and the site. And that was about it. And so we hit publish to see how it looked… and the next day I had 11000 hits, I clearly had to do something with the blog. And it probably helps that I’m retired, a very senior researcher I guess. And one of few people in my field. So people found me quickly. The one tip people had for me was “no comments”. At all. But I decided to be difficult. I decided I wanted comments and I did feel I wanted to make expert knowledge available to a wider audience – would you give a public lecture and not allow comments? So overall handling comments may take more time than the actual posting. It comes and goes… if it’s something particularly interesting, or if it’s something that requires reply it can take a really long time.

So a wee tour here… you have current posts of various lengths. My recent posts are shown, I have my tag cloud here for the tags of posts on my blog.

And here is how it looks to the blogger… you can see your stats for your blog. It will tell you about your hits. It averages about 10,000 per month as you can see. And you can look at which posts they are reading, where they came from and where they go to… and how many subscribers I have… I have 198 followers, gee, I’m almost like Jesus! And all of this blog tool and these stats are free.

It seems to me that there are two types bloggers. I believe there is a group that are highly opinionated but typically ill informed about and vent online… they often have astonishingly large followings. And there are blogs that are operated by people who know what they are talking about – graduate students, academics etc. and they are the smaller numbers.

And there are two types of sites. there are those with blogrolls that curate and dynamically add content to your blog. The other type is a public information site, things I’m interested in, books I’ve read etc.

On my site I have prepublications of my work. The copyright applies to the formatted typeset version of your paper so I convert the manuscripts in pre-publication format and share as PDFs with the published versions’ citation. The casual reader can read all the papers. The serious reader can then find the published citable version. And I have the publications list in a more formal way to show my authenticity.

A couple of comments here… Christian comments as with anything in this area always generates huge amounts of interest, often inflamatory. It comes and go. My best day in terms of hits was in May – 10,000 hits in one day – because of a news story about, supposedly, a cache of lead codexes discovered in Syria and that they were possibly the earliest Christian books ever written, by an early Jerusalem community. I saw the story and sniffed a rat and posted as much, that I felt it was a hoax. And that’s where the hits came from. Most days I get 200-400 hits a day. I post once a week or every 10 days on average. Sometimes more frequent than that but usually it’s once a week or so. And I try to put out information on my own work, things I’m interested in, and I try to engage with issues in the field. I try to stay carefully in my field but occasionally I do stray… I did post after woman scholar friends complained about lecherous graduate supervisors… I didn’t name them but I did say I knew who they were and that it was a travesty to our profession and to women… and that generated a certain amount of interest…

A few other blogs I wanted to show. April Deconick writes the Forbidden Gospels blog http://forbiddengospels.blogspot.com/ – she does use a blog role and includes images of the books she talks about.

Q&A

Q1) May I ask… was that a hoax?

A1) Yes!

Q2) One of the previous speakers said that posting thoughts online helped them develop thoughts and get feedback online… what do you get out of blogging as a senior researcher?

A2) Some of the time I have readers who are peers, occasionally I’ve had great pointers, references etc. from graduate students and other scholars. That’s definetly worth something. But for me I really do feel an obligation to see that information on my subject gets out there… I get satisfaction from that. And recruitment, one is constantly trying to hang out your shingle for possible PhD students for the school. It’s for the benefit of the school one hopes.

Q3) Can I ask if you’ve ever regretted going for comments? People who were advising you not to were presumably thinking about bad experiences they had had.

A3) I think so but also the time usage. The amount of comments varies enormously. Comments are not time consuming unless you feel you should respond to them. It depends on what the subject is. Some subjects are full of sane people – English, Cognitive Psychology, etc. – but everything to do with religion brings all the crazos out of the woodwork – and they are well known to the bloggers though it took me a few months to discover them. And one of the experts I consulted with said “look, it’s your living room… you decide if you allow guests to smoke or not. It’s your choice”. Some comments are so asinine… they come to you as an email and you choose to approve, or to reply, or to edit it. I have edited some slanderous things before now. It’s your site so you could have responsibility for those. Sometimes I just delete them. Sometimes I patiently email the commenter to explain why I haven’t posted it – that it’s not on the topic, or because it’s slanderous. Some say “thanks for that” others say “well in that case I’m not coming to your site” and you think “YES!”

Q4) Your goal for this site is about your putting yourself out there… do you systematically put yourself out there as connecting to key news stories or key topics etc. You could blog on the Guardian religious site for instance where you might sit next to others comments and writing on the same things…

A4) Maybe I should. But basically I open the window on my workshop and let people watch. I think to be more proactive about reaching out, connecting to major news sites would take time but it would be possible…

Blogging for Reviews of Biblical and Early Christian Studies - Kerry Lee, PhD student, School of Divinity

I will be talking about my work on the Biblical and Early Christian Studies blog (http://rbecs.wordpress.com/) written by students at Saint Andrews and also has contributors in Birmingham, Durham and I’m the blogger from Edinburgh.

We write reviews of books, articles, events etc. I’m fairly new to the site but so far my focus has been our Friday Biblical Studies seminar. So here is my most recent post – it’s one of the longer ones. Generally posts are 500 to 1000 words, relatively short. I tend to add some comment after my reports – questions, evaluative reports, arguements that need work. Nothing too heavy. I’m not sure we’re supposed to do rebuttals here. But that raises the issue of what we are doing here… I’m not sure we’ve worked it out ourselves yet. The contributors are still working that out. We are a little around the edges of the topic, sticking to reports etc. We haven’t decided about sharing our own work – the tacit answer is no/not yet. We are all blogging because we want to – we are friends now and there is an interpersonal aspect here. At least half of the contributors are from outside the UK, not sure if any are Scottish, it’s a fairly mixed group. Our stats show 40-60 hits per day – mainly it comes from other blogs and from our Facebook page. The rest from Google searches. Our blog is being noticed by the wider biblical and early Christian studies community.

So why am I doing this? Well it’s fun! It’s fun to reach out, to have people reading and responding to your work. It helps you develop two complimentary skill sets. We have self-imposed obligations to understand academic papers and summarise it for the blog. Sometimes that responsibility makes me have to tune in and find the value in a paper. Secondly related to that this also helps me to develop my succinct writing skills – make it at least as understandable as the original paper. And if I can make an unclear paper more digestible that’s great.

I do operate another blog, primarily political, where i have met poeple through the blog. I anticipate that happening here. And of course there is a perk of free books – review copies of books are hugely motivating for PhD studies. Can it contribute to a CV? I’m not sure blogging has solidified enough to effect your reputation. I’m not sure I can point to it yet in this way. And this is a blog of limited scope, it’s not about me, it’s me digesting other peoples’ things. Now it could turn into something with more “me” in it. We are discussing as a group whether we share our own papers etc. Of course we could create our own blogs for that purpose.

Q&A

Q1) Were you forced to do this blog for the Approaches to Research course? I would be interested to know if this was different. That course is very similar to this and we give it to masters students as their first piece of assessed work – a summary and critique of an academic paper. And I’m interested in how that would be for assessment vs. doing that for your own choice.

A1) No, I didn’t do this for assessment. I do find it valuable. I hope if it was for a mark I wouldn’t have found it less valuable. One wonders if shifting that task to a blog output might change how students approach that task.

Q2) I’m really interested in this collaborative approach to bloggers. So are you sensing any tension in the collaborative process that someone will want to take control etc. Are institutions on board or is this individuals?

A2) I don’t detect any tension. There are discussions about what to include. But for this group it’s more about doing the basic thing we are doing. That collaborative effort keeps it really focused. A blog can easily explode into many directions. I know this from starting up other blogs… It doesn’t work. Because it’s a group we stay very focused. I don’t detect concern over control of the content. Today is probably the first anyone at the University of Edinburgh knows of my involvement in this. There are several St Andrews students who contribute though and I think staff there are aware and it’s fine.

Q3) You mentioned your Facebook page. Do you actively promote your blog anywhere?

A3) I think it’s pretty much online publicity via facebook and via other blogs. One of our contributors, Dan, has a really huge presence in this community and his name shows up everywhere and that usually also includes a link to this blog.

Discussion about blogging

Comment 1) I’m interested in the possibility of collaborative blogging but for more generic purposes. But I was interested in the last two speakers. Kelly talked about collaborative blogging and Larry talked about having a big popular blog. I was wondering how having someone high profile

Comment 2) Two models from the science community: 1 is a site that hosts a variety of bloggers, each blog connects to the others. If someone gets a really well known blogger that sparks interested. And there is also a collaborotive Science and Medicine blog that gives a chance for less well known

Comment 3) Multiplicity of blogs… how many read and how many write…

Comment 4) EDINA and guest blog posts

COmment 5) One thing that Kelly has done that is very clever is that they use the names of those that give the seminars – those are well known names that drive traffic. But I notice you have replies from some of those who have given talks – commenting, critiquing the summaries etc.

Kelly) I would welcome that and on book reviews we’ve certainly had some comments from authors

Larry H) Sometimes the topics, the words, the tags etc. of your blog post will be high profile – that’s another way to promote the site. Obviously if you use “sex” or “drugs” you get loads of hits… but obviously names, subjects, terms etc. will all make your blog high profile. The other thing is that I do think that, particularly for junior level scholars, I do think this can be another way to recruit postgraduate students. It’s only been in the last 10 to 15 years that people have realised that there is a web out there and that students are interested in this space and not just in the published space. I think serious worthwhile blogging is another way that Masters and PhD students can find out about a person or a programme and that is very worthwhile. If you do good intelligent helpful blogging, even as a junior academic, you will really draw attention, build reputation, and attract postgraduates.

Comment 8) I think Richard was saying that he did use his blog in that sort of way – that he hoped to attract PhD Students

Comment 9) Is there a collaborative blog internally to manage projects, for sharing experience etc.

Comment 10) I’m actually from student experience and admissions and we don’t use a blog but we do use a wiki for that purpose. That is not public in that way, it’s more for a virtual frontroom for meeting. You can either be a spectator or contribute. And that’s closed to the outside world but open to the university (though you can make wikis public). That wiki is almost like a blog. IS will provide wikis for any part of the university.

Comment 11) Please do feel free to share your ways to read blogs… I use Google Reader and things like FlipBoard for the iPad lets you have a more magazine-like interface.

And now it’s off to Lunch…

Session 3 (chair: John Lee)

Tweet Dreams are Made of This - Nicola Osborne, Social Media Officer, EDINA

And that was me presenting! View my slightly festive Prezi here: http://prezi.com/zawuuuga5tan/tweet-dreams-are-made-of-this/

A Year on Twitter: Self Promotion, Whingeing and Starting Fights - Richard J. Williams, Professor of Contemporary Visual Cultures, Edinburgh College of Art

Richard is going to talk about his experience of using Twitter. I’m not professionally involved in this year. It’s the one social media I see real potential in. So I’m going to say a bit about what I’ve been up to.

So a bit about who I am. Like many academics in the middle of their careers I do many hings. I am th edean of postgraduate studies here at the university. I’m also a researcher in architecture and art history. I’m a manager and supervisor of various kinds. I’m also an occasional journalist and critic though the bottom has somewhat dropped out of the architecture magazine market at the moment. Not all of us academics are like this but a fair few of us are. Twitter has helped me maintain a presence in all of these communities. Most of my work is with peer groups and networks with academics and Twitter is very good for that.

What is Twitter – well that;s been dealt with – and how I’m using it, and what has been happening. Nicola dealt with what Twitter is but I guess I’d add it’s a bit of a game to gain followers. It has real potential to displace other sorts of communication. I’ve caught myself being slightly irritated when people aren’t on Twitter. A lot of people use it instead of email. It’s also a sort of defacto news channel. About a decade ago at media conferences people would talk about narrowcasting rather than broadcasting. And it’s routinely faster than mainstream media for news. Anyone with any interest in the middle east will have found the news was routinely  4 to 5 hours ahead of the television news. To me I get increasingly annoyed with the narrowness of the BBC and the Guardian, etc. coverage.

One of the key reasons Twitter is so good is that it’s brief – we need more of that in Academia. It’s in public – I like doing things on Twitter. It’s simple. It’s fast. I’ve tried various social media and I think I was quite a late adopter. I couldn’t quite see what Twitter was for. I got Facebook for a while, maybe for 6 months and went off it as it can be too personal, you get into too small a conversations. And Twitter is quite impersonal in a way. You need a certain impersonality to carry on effective public debate. The intimacy of Facebook was getting on my nerves and I did want to stay up to date. And students, and people I respected were using Twitter. I like to try things out even if I don’t go for it. I actually recently got into digital in a big way. And I really wanted to get into public engagement for – increasingly I feel that if we’re not doing public engagement we are failing in some way. I want to reach out beyond a small academic audience. I wanted to publicise my research and also an MSc programme I was running called The City. And that was partly to do with my frustration with print media – mainstream architectural journals have a circulation of maybe 6000, some only a few hundred.

In 2009 we tried Twitter as we thought it could publicise the MSc programme. We were sharing our news, we were boring, we hadn’t found our voice.

In 2010 I decided to try again. I decided to go beyond my own interests, I just signed up for anything that I thought was interesting – following all the news channels, also things like NASA, lots of other things, lots of people I knew. I was very catholic in who I was signing up for. And I tried to develop a mode of conversation  that would work. And I started to enjoy the discipline of writing at this very short length. And I try to be funny a lot of the time. But also to be serious – always a serious point there. Occasional anger or irritation. I tried to filter that stuff out but just occasionally there’d be an angry or irritated tone. I thought quite carefully about what the identity would be.

I found it a great discipline. I am convinced my writing has improved. I almost wondered why write an 80,000 word book.

So what was my experience… it’s been a fantastic way to find out about stuff, for news. It’s more or less displaced my use of paper. I was quite a major newspaper reader before, I just want electronic newspapers now. It’s displaced a lot of printed material. And it’s been a great way to find things out fast. And in an academic context it’s been a great way of testing opinion. A lot of us like to have our ideas tested. I like to be challenged and it’s been a really good way to do that. So I’ve put out ideas about potential grant applications and they’ve been instantly been shot down and that’s very useful. It’s also been really useful for thinking through my ideas on some topics. So there was a book earlier this year, Katherine Hakim – Honey Money, a sort of post feminist take on the workplace which caught a bit of a stink. And discussing that has been fantastic.

I’ve had discussions with Simon Kirby, Tiffany Jenkins who writes about museums, etc. I have conversations with them every day and I don’t think I’d have done that in other mediums.

There’s quite a range of things I’m looking at in my stream now. In the future I want to develop better more focused network on Twitter. Test out ideas for grants and research. Do more with images – I’ve been testing that more now. Perhaps the most exciting thing that happened in the last year. I got an early approach from a TV company called Utopia about a large scale international TV series on Culture/Art – an updated take on Micheal Clark’s Civilisation. We had 3 or 4 serious meetings. That came purely from Twitter. They said they deliberately looked for academics using social media and how to communicate using social media.

Q&A

Q1) You said right at the start you got annoyed with people not being on Twitter. I don’t think that Twitter is perfect for real time conversation. I dont see it as a means of conversation

A1) It’s a particular form of conversation, it’s far better than email.

Q1) You’re bringing others into the conversation and I see that but if I’m offline for a while how do I know what you’ve been saying

A1) Well if I’m away it’s easy to look back at what the person you’ve been talking to has been saying. And if it’s important then people will say it again! It replicates a conversation in the real world – like a pub chat – in a lot of ways.

Q2) If there’s a consensus it’s pretty easy to have a conversation but for disagreement it’s not so straight forward

A2) There are a number of ways you can stage that – you can sent private messages. That’s a useful stage between shouting across the room and doing something more serious. It’s very brittle with anything that involves real conflict.

Q2) Someone did some analysis of video, voice and text. And synchronously and asynchronously. That conversations move from box to box.

A2) I wouldn’t do accurate things with this but for sharing, for networking,

Q3) Do you separate personal and professional accounts?

A3) At first I intended Twitter to be fiercely professional but it’s been almost impossible to do that. But there is something helpful about that. It doesn’t seem like work. Maintaining a webpage seems like so much work, this almost seems like play. But that also means it’s never off.

Q4) People are trying to compare Twitter to email and other forms of writing to people. Saying “but you can’t have this deep conversation” and that’s missing the point. I was teaching a course in informatics and suddnely I was taloking to Jimmy Wales one to one. And I’m working on Digital Scotland and then I got to meet the head of BT in the pub this lunchtime. I could not meet those people any other way. Seeing Nicola’s presentation I saw that map and I hadn’t seen that before – I have followers all over the world! It’s not a replacement for email. It’s something different.

Q5) You said you got a lot of your information on what was happening in North Africa. A lot of spoofing and inaccuracy has been reported. How do you know it’s reliable.
A5) It’s fair. You take all news with a pinch of salt. But that’s true of any media, including the established media. A lot of my news was coming from a Libyan friend who was a fairly reliable source. Many of the print media are staffed by almost no-one. The Evening News is pretty much written by 2 people.

Q5) Surely you limit your horizon to who you choose to follow, the limited filter of your interest. Google already filters results for you, there’s a danger of only listening to what you want to hear.

A5) My experience is that I look at more stuff, a wider range of stuff, but it has the possibility to do that.

Q6) One assumes that Lady Gaga does not read what all her followers write. Of your followers how do you pick who you will follow back.

A6) I tend to follow those people I know already in some way. Theres no strategy.

A rollercoaster ride through the world of social media in science and medicine - Maria Wolters, Research Fellow , School of Informatics

Maria will be doing a whirlwind tour of science and medicine blogging. The four topics I will focus on are transparancy, engagement, privacy, ?

I am going to start with blogging and that’s about a long format dialogue in the community. There is a huge culture of public engagement type science blogging on the Research Blogging (http://www.researchblogging.com/) site. If you include a link in your post it will be indexed and surfaced there. That is one way communicating science, aggregating.

I want to show you two examples of specific bloggers:

Brian Switek (http://www.wired.com/wiredscience/lealaps/)

Did not train in palentology but through his blog he has become part of the paleontology community. He started blogging and improving his writing based on feedback. He started writing a book and sharing that process on his blog and then, bang, he had the preorders. And now he writes for Wired and is a really prominent blogger.

So now we will look at Context and Variation – Kate Clancy. This is a blog that cross the boundaries of sciences and humanities. She looks at reproduction in a cultural context. She takes studies poorly explained or distored by the mainstream media and she explains and expands and reinterprets those studies. She also looks at what it means to be a woman in academia. Women have childen and being a parent in academia is much more of an issue so she also loooks at that.

Now staying with the theme of Kate’s blog we have Petra Boynton who is also very prominent on Twitter and on television. Her blog http://drpetra.co.uk/blog addresses the distortion of sex education and research on her blog. And her personal experience of being a prominent woman educator in this space.

The view from the states is Dr Jen Gunter http://drjengunter.wordpress.com/ who is on WordPress. She disconstructs an app that Cosmo has about the sex position of the day and she deconstructs the ridiculousness of this.

These are all science communication, communicating the outputs of science.

Now if you remember the arsenic-is-life work but scientist Rose Redfield cried foul – see http://www.wired.com/wiredscience/tag/rosie-redfield – so she pointed out all the holes in the paper. The authors were appalled that this criticism had been done on blogs, rather than in letters to the journals. And now they are live blogging an attempt to rerun the experiment to check if it really does work.

For women the classic is science professor – http://science-professor.blogspot.com – this blogger posts anonymously about being a woman in academia. So he blogs about strange occurances and latent sexism in academia. If you want a UK version of that sort of perspective you can see Francine Donald’s writing on being a woman in science in the UK.

Scientopia – http://scientopia.org/blogs/scicurious/2011/07/24/on-the-issue-of-pseudonymity – defends her use of a consistent pseudonym across the web. She wants to be judges on the quality of what is written, not who is behind it. She is a woman and wants to evade the sexism against women in sciences. And she conducts animal research so her use of a psuedonym is a safety measure for her and her family. And it also is liberating for her.

Q&A

Q1) I have a question about abuse online from a feminist perspective. I don’t blog but I comment sometimes under non gendered handles, and sometimes under gendered handles. I know that on newspaper comments sites – even on the Guardian – you will get far more abuse with a female handle than a male one.

A1) My personal practice is to stay sane. I try not to comment on newspapers anyway. I try to comment in spaces where the community is engaging in a more constructive ways – specific blogs etc. I’ve not personally had any issues. But I’m not that high profile. But I’m also up front, I don’t tolerate abuse. And I take swift action when needed. And I always moderate comments.

Social media: Steering a safe and responsible path - Dawn Ellis, Director, University Website Development Programme

This is a little overview of social media guidelines that are coming up, it’ll be very brief.

The background to the document is that an IS communications meeting about a year ago I mentioned that quite a lot of people were coming to me and my team asking about how to get started with social media. I knew that Nicola was doing lots of activity in EDINA and other active groups. And we had a document in a 2008 Web 2.0 guidelines. and also to look at the EDINA Social Media Guidelines. And to come up with something. And about it being a guideline NOT a policy. To be supportive. We put together a group from schools, support groups and EDINA. And we have been producing that document.

That document has two areas. Firstly on personal presences. Then on hosting a professional official presence. And some general good practice. There is some legal considerations materials – some indications on how to find out more on data protection, university policies etc.

On building an official presence, the key area for help here, we focused on approval, making sure that your supervisor knows that that is going on. Is there contact information. Are you prepared to actively manage your profile and keep that up to date – how will that be monitored in that absence. Monitoring mechanisms for your social media spaces – we’ve heard today about the importance of moderating comments. And your brand and identity.

We encourage you to think about tone and authenticity. To manage comments – and that being a core part of having a social media presence. And you need to think about your exit strategy – you know what you will do at the end of your project. Just to make you think about what you do.

And you will also find handy checklists, links to other university policies, and a flowchart to help you deal with comments which may come in.

And that is it!

It will be placed as a live document in several places – the Comms & Marketing website, the IS Apps website, the Website team website. This document has gone to the website governance steering group and they have suggested an all staff email to all staff with the first page and a link to the rest in the new year – so look out for that. Comments and contributions are welcomed as it should evolve.

Q&A

Q1) Are guidelines re: the University crest in the guidelines

A1) There is a reference out to the suitable part of the Comms and Marketing website.

Discussion about Twitter and tweets on the Twitter wall

Comment) I was helping my wife set up her Twitter account yesterday and she was asking me how to use it and I said that I mainly follow on Twitter. And as I said earlier I use FlipBoard to look through linked images, etc. rather than tweet.

John Lee) Yes, I think that’s quite a common approach. We have question about people who tweet as part of the community.

Discussion around accessing old tweets…

Comment) who in the university is researching Twitter? Do we know? It might be good to

Peter) Nicola is doing so much on this is because EDINA wants to find out what’s going on. How others use that tool and how we as an organisation engage with that. We don’t… in the R&D arguement we don’t do big R’s we do little r’s and a big D. But we’d love to work with you to work out how one can properly engage without showing up at the disco every time, where you are positioning yourself. If you are reaching out with services etc. you have to be reaching out. And to get that knowledge would be great.So we’d be interested in EDINA to finding out what you want from our platform for your research.

And finally we ended with discussion of the best way to encourage students to follow a course account on Twitter, suggestions were to post engaging content that is slightly off topic, to share essential information that makes the account indispensible, and above all to tweet regularly.

And with that we are done with a really excellent day!

Today I am at the e-Learning Professionals & Practitioners (eLPP – an internal University of Edinburgh group) brown-bag lunch session on Wikis. The current chair of eLPP is Wilma Alexander and she’s kicking off the introductions to today’s speakers just now.

How wikisite characteristics affect users’ editing anxiety and usability – Benjamin R. Cowan, Research Fellow at the HCI Centre, University of Birmingham

Ben will be talking about his PhD research, conducted here at Edinburgh University. He’s now based at the University of Edinburgh at the HCI Centre and they are a new group keen to work with others and look at possibilities for collaboration.

IT in Higher Education is pervasive and, when Ben began his PhD, the use of Web 2. and the drive towards collaboration and interactivity was starting to become apparent with a rise in popularity for wikis. A wiki is a fully editable web-space, users can collaborate, co-create content, structure and navigation, it’s totally modifiable and flexible, the user in in control. From an HCI point of view there are Read interactions and Edit interactions. So we are seeing an example (Confluence hosted) wiki on screen. The Read interaction is the site we see on the web. The Edit interaction is about the wiki markup interface and/or the Rich Text interface (with more limited features than Wiki Markup on the whole).

So, what’s the problem? Well literature shows a low edit rate, sometimes down to how wikis are or are not integrated into the curriculum. However students also report issues around usability and s sense of anxiety and lack of comfort with wikis amongst students, around editing. So Ben’s work looked at what might explain and change that uptake rate.

Wikis commonly use Sandboxes (exploratory technique) and/or WML Tutorials (instruction technique) as training tools but there was little literature on the effectiveness or response to these. So Ben wanted to look at In built training spaces – how do they effect ysability and emoptions towards wiki editing? How does a poor first experience link to a negative ongoing perception.

Scenario

- editing wiki for Psychology course

personality background page

told other students have been adding content to the course wiki (done by Ben and colleages).

 

They gave them an introduction to wikis and then one of four training conditions – Direct Edit; Sandbox (without guidance); Tutorial; Tutorial with support.

They devised a Wiki Anxiety Inventory  (WAI-E) – a 24 item, 5 pt Likert scale for before interaction, during interaction and about future interaction. This is based on computer anxiety inventory and they are trying to develop this measure presently so do contact Ben if you would be interested in using this in your own work/research.

They  also created a Wiki Usability Inventory (WUI), a 22 item, 5 pt Likert scale, again based on computing usability scales. And interviews took place in addition to these questionnaires.

Summary of Findings

Tutorials significantly improved usabiliyt compared with other training spaces – we think this is because they create useful mental models for users.

Tutorials lead to less anxiety during interaction than non tutorial spaces.

They did not influence future related anxiety.

Sandboxes left students feeling left alone to find their own path and unsure what to do.

A second experiment took things further and shifted focus from novice to users with experince and from the interface to the wider wiki system.

The social side of wikis brings in lots of different actors who can potentially see the page, and others edits. This may bring in concerns about judgement and performing for others.

Existing Wiki research has been mostly qualitative, has found users fear jusdgement by other users, lack of confidence in the quality of contributions, and users are reluctant to edit “others” content – which is critical in making wikis succeed.

Can aspects of the system help?

Perhaps anonymity leads to increased satisfaction in chat scenario, Offers protective cloak from evaluation from peers, anonymity attracts lurkers to contribute. BUT anonimity leads to no increase in reputation or social capital for good contribution. And it’s very difficult for marking student contributions and identifying students. Perhaps the solution is a pseudonum so that contributions can be identiies, status can be built, and anonimity from the real world is still in place.

So the research aimed to investigate the effect of user identity in user anxiety around wikis. Students were given  editing tasks – they were asked to contribute to content on an existing wikipage, given extract from journal paper (BBS journal) and asked to contribute that in their own words, using the Rich Text Editor. They experienced in 3 identities, named, anonimised, and pseudonym. And under two conditions: adding content and editing others’ content.

They found that identity during editing impacted on anxiety but not usability. But the type of edit had no effect on anxiety – perhaps because of how that was administered. Did a correlation analysis to see how the number of edits effected usability – the idea is often that more use = less anxiety – but they found no such correlation in this experiment.

So the protective cloak seems to be in effect in wiki editing. But Wiki differ from other Computer Mediated Communication and vistural knowledge communities- there are no real time communications, no specific reference to user in viewable text, edits can be tracked in page history. There is a sense of negative emotions associated with social spaces even though this is only a partially social space.

Anonimity isn’t practical in a HE scenario. Pseudonum can be as anxiety inducing as names – people will be in the same student cohort for years and student numbers may not be anonymous. Something around role and transactions may be a better pseudonym.

Athough the experiment found no difference between types of editing this is very hard to test and we are still looking at this at the moment.

At the moment Ben is looking at Public and Private Wikis – there is some concern about these but public wikis can lead to more accurate content. Wikipedia is a far more social issue than a private wiki. BUT a private wiki is a small group that you communicate with a lot vs. the larger more distant Wikipedia community.

We are looking at the social dynamic of a wikispace – incorporating social psychological concepts into this work on how the social structures of wikis work.

And we are looking at the behavioural implications of characteristics – we have lots of data to look through.

Questions

Q1) Matric Number usage – surely students will feel tracked with that?

A1) That is definitely something we found in the interviews – fellow students, staf etc. could all trace back via student ids. They felt happier when anonymous but cared less about what they put up in this role.

Q2) How was the editing framed?

A2) They were told that they should edit work by another student. But they were told that that content was wrong…

Q2 again) But that’s very different. You give them permission to edit that content by doing that…

A2 again) Yes, it is a problem. Improving the page would be a nice way of doing that. We are in the process of developing that process for testing editing right now.

Q3) Wikis can be quite brutal social spaces. We’ve found people meeting offline before editing, or using comments to make contributions more tentative/less confrontational

A3) Before this study I was tutoring on Psychology and they were using Wikis. They had tiny pages with HUGE comments sections. Editing the page felt like making your mark, comments allowed social validation of comments before editing. It becomes a bulletin board not a wiki when that happened.

Q4) Maybe we use Wikis with students where we actually should be using a different tool. For comments on a paper or similar you want a different sort of aggregation. Maybe we are searching for other types of aggregation tools – something like Tweetdeck or Paper.li. A way to make a different sort of collaborative document. And I’ve seen wikis used where actually you want a blog with comments for that activity really.

A4) Yup, going around organisations using Wikis there is some of that going on – enthusiasm over fully thinking his through. Wikis have to be embedded in the curriculum for a good reason. Sometimes blogs, bulletin boards, etc. are a far better tool for the task.

Expectation, experiences and afterthoughts: student perspectives on wiki work - Clara O’Shea

Clara will be talking about non-experimental use of wikis with students in courses here at Edinburgh. Clara will be talking about expectations, experiences and afterthoughts and will be using their words as much as possible as as a tutor you do start to see things differently to the students.

I will be talking about wikis in two modules on the MSc in eLearning programme, an online distance programme with about 150 students across 35 countries. We use a range of technologies: webCT, Skype, Social media etc. So use of the wiki is sort of pre-scaffolded. Students can be studying for from one to five years and that brings a different level of emotion and investment in the programme.

We have been running a student writing: innovative online strategies for assessment and feedback project, where students observed and blogged on their courses.

Psychological.. & eLearning run by Hamish McCloud (PsychSocial) and this is an open course. The first few weeks of the module are fairly stuctured but then the students choose what they look at, this all runs through a wiki which they are graded on. In this instance we had about 9 students on the course.

The other course I will be talking about is the Online Assessment module and in this instance we had about 12 students on the course. This also uses wiki and they are also collectively graded based upon that wiki.

Both courses have discussion boards. They are only really used in the first few weeks of PsychSocial but are used more over the course of the programme for Online Assessment.

I was originally thinking I’d address expectations, experiences and afterthoughts in a linear way but of course that is not what happens. People don’t work that way. Instead you have students reflecting on themselves, changing, reflecting on each other. Almost a shared mythology that everyone buys into. I am beginning to think that is an important part of online learning experiences – we have to pretend we share that space even when we are so diverse in terms of location and temporality.

We were looking at feedback cultures; emotion conflict and investment – because students are post grads, they study to develop their career in some way, because there is a sense of the programme as a small space, they are so involved and investment and work so hard but that can increase the risk of editing someone else’s work, you put yourself out there for judgement by peers (and higher!); and the tensions of absence and presence, isolation and community.

Isolation & Community – this comes through particularly in the newbie vs elder dynamic – a newbie being someone starting on the course, few contacts, just starting the introductory module in parallel perhaps, versus students who have done multiple modules, have been through the introductory modules, have good support in the programme. For instance a newbie feels “incompetant” when working with students who have been on the programme for a while whilst an elder talks about the group as being like a friendly tutorial room, to have a sense of them, their interests, their schedules even so a real sense of support. And there are technical understanding differences as well. Students who had been through the introductory modules knew how to navigate and manage the space more confidently.

Particularly for the PsychSocial wiki there is the issue of individually vs. convergence. The goal of that course was to build a connection across the course (similar in Online Assessment). A student comments that they are preparing around their theme offline even though they know they can go back and edit, others report exploring other topics as a fun aspect of combining different contributions. And there is a potential sense of disconnect voiced about the first few weeks due to emails wih tutors.

Of course online if you don’t post on discussion boards, you don’t edit pages, you don’t seem to be present, in fact you don’t seem part of the course. We found students on Online Assesment – a bigger group with a collective task – complained far more often about those not posting. On PsychSocial – a smaller group with some individual responsibilities – there seemed to a group dynamic. And students reported others not pulling their weight, holding them back etc. whilst those students reported reading and writing offline instead.

And finally I want to talk about “placeholders” – is a placeholder for something to be developed a seed or a fence? People posted a vague start – a seed – it was being read as demarcating a territory for developing that idea. We don’t think that is the motivation for creating those stub pages but it can be read that way by other students. There are interesting issues of arguementation – do you correct people or argue your point, how can that be appropriately handled in wikis.

These tensions are what we work with. We need to take the risks that cause those tensions. We have to make them creative and productive, we need to scaffold those situations. The course should work bcause of the tension.

Questions (for Clara or Ben)

Q1) I think the seed and the fence idea is really interesting. It happens in so many scenarios – like funding proposals on a wiki. Colleagues don’t want to offend one another.

A1) Because this was the experience of 2010 we decided to scaffold more for 2011 to encourage truly collaborative spaces by scaffolding more. Some technical stuff in week 1 and then in weeks 2 and 3 we asked small groups to look at papers and to co-author a critique. It created mass anxiety and I found it quite strange. We had had moments of anxiety before but nothing like this. Perhaps there was a cohort effect but making the co-authoring so obvious so early it may have been a step too far. A critique is also quite value laden.

Comment) Sometimes people can use difficulty with the technology (though perhaps not the right tool for the job) but as an excuse to avoid a complex intellectual task

A1) I almost put “procrastination” rather than “destructive” down around the tension.

Comment) People can find ruthless editing of text – style not content – very difficult to deal with, even in, academic publishing scenario.

Q2 – to both Clara and Ben) Social and task orientated interaction

A2 – Clara) Context can be so different. A Psychology cohort is enormous but our modules are tiny groups where you personally know everyone

A2 – Ben) Perhaps there is comfort from a known group, in a larger cohort the social anxiety is different.

Q2 again) Do you think length of task has an impact here – would anonymity

A2 – Clara) We try to let practice develop organically but we assess so of course we have an important role in that space. And 12 weeks is not long – asking something to organically grow in that space is tough, maybe more nuturing flowering plants. Also worth noting that where groups are more academically aligned in terms of skills, experiences, etc. there is less tension there, you can have competing cultures when distinct levels of experiences in the group.

Q3) Have you tried using Prezi or Prezi meeting for placeholder development collaboratively before going to the wiki?

A3 – Clara) We have tried to give each student spaces to experiment with ideas but actually we do want to encourage collaboration and sharing of comments. Having quite open discussions can be far more supportive and productive. So we have thought about having some “Opinion” pages like a newspaper to separate content from arguement and make it more clear for students

A3 – Ben) Yes, that clarity is very important. You want to develop people to gather opinion so using it that way would be very interesting.

Q4) Would you see one way of developing this kind of research to look at differences between different subject areas or different levels of student?

A4 – Clara) There is a lecturer from New South Wales (video of YouTube) who puts up his notes from his lecture on a wiki as a skeleton and lets students fill in lots of content and comment there.

Q5) Do Wikis promise more than they deliver

A5 – Clara) Well there is so much you *can* do but it’s getting students to do that. In this Online Assessment group there was a sort of expectation of equal contribution but we’ve had really interesting discussions about whether that contribution does need to be equal and actually perhaps it doesn’t

Comment) The thing is this is just a tool, we can’t ask wikis to do our job for us – they are just a way to facilitate classroom discussion. I would like to see sharing of experience here.

Q6) Clara mentioned that about half of the MSc in eLearning students were not UK students.

A6 – Ben) Many of our students were UK or American students but there was a mix representative of most of these sorts of course.

Q6 – follow up) I was wondering whether loss of face could be more of an issue for students from another culture or nationality or language background versus (say) a UK student.

A6 – Clara) It can sometimes be the opposite for us. The usual classroom dynamics don’t neccassarily reply. As a tutor I hear the same issues from all students, no matter what location: students doubt their contribution is valued, or what they want to say has already been said.

Comment) In community education there is research that you are given a role in the group then you may stay in that role, not sure that research is well understood with regards to wikis etc.

A6 – Ben) It can be hard to set up within a course that contributions can be different in size and value and type.

A6 – Clara) The problem online is that abence can be interpreted in very different ways – our subconscious fills in those blanks very differently and that can create anxiety and tension.

Q7) Did either Ben or Clara encounter students who had already edited Wikipedia before and did they bring that culture to private wikis with them?

A7 – Ben) We had very few people who were using wikis and there are so few people editing Wikipedia so I don’t think any of our students had done that. Wikipedia can also be quite a small cliquey space

A7 – Clara) We have had a couple of people who have edited wikipedia, more interestingly we have students who had used wikis in other course. That latter group definitely brought a culture and aesthetic into latter wikis. The practice developed over a few years, beyond just one iteration.

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